Search results for: 'customer service strategies'

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

This course provides you strategies to increase sales of wheelchair upgrades and accessories, and to increase customer satisfaction in the process. The material used for this course is reprinted with permission from HomeCareXtra. Copyright 2005 PRIMEDIA Business Magazines and Media.

This course outlines why you should understand your customer and your own strengths and weaknesses in order to form effective sales and marketing strategies.

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

This course introduces the concept of “consultative selling” whereby the customer is given the sense that he or she is always in control of the decision-making process.

Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale.

This course discusses strategies you can use when working on healthcare teams.

This course – along with part 3 of this series, “HMOD003 - Accessibility Design Solutions” – will guide you through the selling and designing of home modifications using an independent/assisted living strategy.

To help you understand where the home medical equipment (HME) customers are and some of the issues that are important to them.

This course will review the elements of asthma and the aspects of properly managing patients with the disease.

This course will define chronic obstructive pulmonary disease (COPD) both as a primary disease state and as a co-morbid condition.

This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.

This course provides strategies to help you create efficiencies within your company, efficiencies that will prepare you for increased financial limitations.

Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities. 

To enhance the participant’s awareness of workplace violence, risks, risk factors, and prevention strategies.

Do you sell or rent TENS Units to customers in the state of OHIO?

The Ohio Respiratory Care Board regulates the HME law that requires licensure in order to sell or rent home medical equipment which includes TENS units.  One of the requirements to obtain your HME license is to have ten contact hours of continuing education per renewal cycle for staff rendering HME services to the public in the state of Ohio.

VGM Education is an approved source of continuing Education for licensed home medical equipment facilities.  Purchase this 15 course  Chiropractic Bundle  to select from a variety of courses that will meet the ten contact hour requirement.  If you would prefer to subscribe to our entire course catalog of over 300 courses,call 888-786-6628 for special pricing.  

This course provides some effective approaches to selling to an ever-growing market of Americans: seniors, those 60 years of age and older.

This course examines the power of a complaint, how it affects your business reputation, and provides strategies for solving the problem.

This course provides you strategies to look a little deeper into your accounts to - “dissect” them - to find out what makes them tick.

This is a crash course for the sales manager that focuses on the key strategies you can use to monitor, track and manage your sales team.

This course is an introduction to manual wheelchair components and basic service.

This course is designed to assist billers and patient service personnel in understanding Medicare oxygen reimbursement.

This course will review the basic strategies in the management of pressure ulcers. You should complete Parts 1 and 2 of this series before starting this course.

This course introduces you to spirometry. This measurement can help the clinician determine whether an individual has a disease in the lungs and help determine whether the disease is obstructive or restrictive. Because of the variety of spirometry systems and accessories on the market, this course will cover spirometry systems in the broadest generic terms. For specific information related to a particular brand of system, please consult the manufacturers. This course also includes a link to VGM Participating vendors of spirometry systems and accessories and of peak flow meters. You should complete the following courses before beginning this course: DMGT016 - Overview of Cystic Fibrosis, DMGT018 - Overview of Tuberculosis, RESP009 - Asthma Management: Interventions and Strategies, and RESP010 - Intervention and Strategies of the COPD Population.

This course defines home accessibility remodeling: a proactive housing and care alternative for persons with disabilities and others who wish to remain in their homes as their personal health changes and as they grow older.