Search results for: 'customer complianc'

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

The health care administrator will increase their knowledge of corporate compliance and their responsibility to report fraud, waste, and abuse. In health care facilities, all employees are expected to follow certain standards of behavior. These standards should influence the way patient care, daily business, interaction with others, and everyday decisions are accomplished. This course includes information to assist the administrator in developing the facility’s compliance program.The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) has approved the above named program for continuing education credit.

Nurses working with older adults will review and update their knowledge of adverse drug reactions and compliance/prescription issues that may affect the aging population.

The purpose of this course is to improve customer service in health care.

The purpose of this course is to improve customer service in health care.

The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) has approved the above named program for continuing education credit. 

To help you understand where the home medical equipment (HME) customers are and some of the issues that are important to them.

The participant will enhance their understanding of compliance issues in healthcare.

To improve customer service in health care.

This course provides you strategies to increase sales of wheelchair upgrades and accessories, and to increase customer satisfaction in the process. The material used for this course is reprinted with permission from HomeCareXtra. Copyright 2005 PRIMEDIA Business Magazines and Media.

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

Essentially Women and VGM Education offer a bundle of courses commonly required by various accreditation bodies to be completed by staff on an annual basis. Courses cover HIPAA requirements, proper precautions to take against bloodborne pathogens, preventing Medicare fraud, recognizing and ethically responding to workplace discrimination, and developing emergency action plans.

The HIPAA & Infection Control course bundle contains the following two VGMU courses:

Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale.

VGM has developed a Policies and Procedures Manual that is specifically designed for compliance with the imposition of quality standards and accreditation requirements of the Medicare Prescription Drug, Improvement and Modernization Act of 2003 (MMA).

Sales tax applied where applicable.

Upon completion of the Safety Fair Series the participant will have an in depth review and understanding of regulatory and compliance topics; many which are required annually. The following courses are included in the Safety Series: Employee Safety (1.0 HR); Environmental Safety (1.0 HR); Infection Control (1.0 HR); Resident Rights (1.0 HR).

This course on mask fitting will help the clinician find an optimal fit for their patients and achieve optimal comfort as they wear the mask over the duration of their therapy. Finding the best fit and comfort will help improve therapy compliance on the part of the patient.

Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities. 

This course outlines why you should understand your customer and your own strengths and weaknesses in order to form effective sales and marketing strategies.

Health care personnel working in all settings will increase their knowledge and skills in addressing the issue of pain related to the guidelines found in Tag F309.

This course introduces the concept of “consultative selling” whereby the customer is given the sense that he or she is always in control of the decision-making process.

This course addresses those TSA guidelines and provides you, the home medical equipment supplier, with information that you can in turn provide to your supplemental oxygen customers.

This course addresses TSA guidelines and provides you, the home medical equipment supplier, with information that you can in turn provide to your traveling customers.

This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.