SELL007 - Positioning Wheelchair Upgrades to Maximize Sales and Customer Satisfaction

This course provides you strategies to increase sales of wheelchair upgrades and accessories, and to increase customer satisfaction in the process. The material used for this course is reprinted with permission from HomeCareXtra. Copyright 2005 PRIMEDIA Business Magazines and Media.

Learning objectives:

1. Set new wheelchair and accessory sales goals; 
2. Explain the importance of having the right person handling your wheelchair sales and customer service calls; 
3. Explain the importance of initial and on-going training of your entire staff; 
4. Explain how a positive shift in staff attitude can lead to increased sales; 
5. Explain how incentive plans can lead to increased sales; 
6. Explain why monitoring sales performance is critically important to your business.

To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey.

Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.

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