Customer Service

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

This course will provide valuable information and insight to those who have had little or no previous experience dealing with people with disabilities.

You never get a second chance to make a first impression, whether it is in person, over the phone or via email. This course provides you the tools for handling those first impression opportunities.