CUST001 - Customer Service Strategies

$42.00
SKU
012-CUST001

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.


Learning objectives:

  1. Define customer service; 
  2. Explain whose responsibility it is within your company to provide customer service; 
  3. Identify barriers to quality service; 
  4. Identify ways to monitor the customer service your company provides; 
  5. Explain how to determine what the customer wants and how to make the customer feel important; 
  6. Explain how your company can learn from your customers. 
  7. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey.


Continuing education: 1.0 Business/Facility Management (B) PCEs by the American Board for Certification in Orthotics and Prosthetics (ABC); 1.0 Category II CPE credits by the Board for Orthotist/Prosthetist Certification (BOC); VGM Education is authorized by IACET to offer 0.1 CEUs for this program.

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Language English
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