CUST005 - First Impressions: You Only Get One Shot

You never get a second chance to make a first impression, whether it is in person, over the phone or via email. This course provides you the tools for handling those first impression opportunities.

Learning objectives:

1. List the attributes of both a positive and negative first impression; 
2. Identify where first impressions can take place; 
3. Explain how you can make a positive first impression via email; 
4. Explain the importance of a dress code and how appearance can affect first impressions; 
5. Describe how answering the telephone can affect first impressions. 
6. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey.

Continuing education: 1.0 Category II CPE credits by the Board for Orthotist/Prosthetist Certification (BOC); VGM Education is authorized by IACET to offer 0.1 CEUs for this program.