CUST002 - Retaining the Customers You Already Have

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

Learning objectives:

1. Define what customer service is and identify characteristics of quality customer service; 
2. Define what a customer is and state the proper techniques needed on your part to deal effectively with your customers; 
3. Demonstrate proper techniques when working with customers over the telephone; 
4. State which behaviors on your part can contribute to antagonizing a customer and how to avoid those behaviors. 
5. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey.

Continuing education: 1.0 Business/Facility Management (B) PCEs by the American Board for Certification in Orthotics and Prosthetics (ABC); 1.0 Category II CPE credits by the Board for Orthotist/Prosthetist Certification (BOC); VGM Education is authorized by IACET to offer 0.1 CEUs for this program.