CUST002 - Retaining the Customers You Already Have

$36.00
SKU
012-CUST002

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.


Learning objectives:

  1. Define what customer service is and identify characteristics of quality customer service; 
  2. Define what a customer is and state the proper techniques needed on your part to deal effectively with your customers; 
  3. Demonstrate proper techniques when working with customers over the telephone; 
  4. State which behaviors on your part can contribute to antagonizing a customer and how to avoid those behaviors. 
  5. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey.


Continuing education: 1.0 Business/Facility Management (B) PCEs by the American Board for Certification in Orthotics and Prosthetics (ABC); 1.0 Category II CPE credits by the Board for Orthotist/Prosthetist Certification (BOC); VGM Education is authorized by IACET to offer 0.1 CEUs for this program.

More Information
Language English
Write Your Own Review
Only registered users can write reviews. Please Sign in or create an account
© 2018 VGM Education Online Learning. All Rights Reserved.