ALL104 - Customer Service & Health Care for Non-Supervisory Staff (1.0 HR)
To improve customer service in health care.
Customer service in the health care setting involves not only service but caring. Anyone can deliver service, but it takes a special person or facility to deliver caring. Remember, the customer is the most important person in any business...in person, on the phone, or by mail. The customer is not an interruption of our work but the purpose of it. The customer is a human being with feelings and deserves to be treated with respect. The customer deserves the most courteous attention we can give.
Objectives:
1. Define customer service.
2. Identify the customer.
3. Develop actions to improve and enhance listening skills that can lead to exceptional customer service.
4. Discuss components of and strategies for delivering exceptional customer service.
5. Explore ways to celebrate successes.
Continuing Education Credit: 1.2 contact hours Iowa BON #335; 1.0 contact hours CA Board of Nursing CEP 14033; 1.0 contact hours CE Broker # 50-4572 Florida and District of Columbia; 1.0 contact hours for Social Work State of Illinois Department of Financial and Professional Regulation. License No. 159.001315; 1.0 contact hours for Physical Therapy State of Illinois Department of Financial and Professional Regulation. License No. 216.000284; 1.0 contact hours for Occupational Therapy State of Illinois Department of Financial and Professional Regulation. License No. 224.000164; 1.0 CE hours for certified nursing assistants; long term care department heads; and other health care disciplines.