SELL003 - Handling Complaints

This course examines the power of a complaint, how it affects your business reputation, and provides strategies for solving the problem.

Learning objectives:

1. State how complaints impact your business; 
2. State methods you can use to avoid and solve complaints.

To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey.

Continuing education: 1.0 Category II CPE credit by the Board for Orthotist/Prosthetist Certification (BOC); VGM Education is authorized by IACET to offer 0.1 CEUs for this program.