Search results for: 'customer service strategies'

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

This course outlines why you should understand your customer and your own strengths and weaknesses in order to form effective sales and marketing strategies.

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

This course introduces the concept of “consultative selling” whereby the customer is given the sense that he or she is always in control of the decision-making process.

This course discusses strategies you can use when working on healthcare teams.

Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale.

To help you understand where the home medical equipment (HME) customers are and some of the issues that are important to them.

This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.

The purpose of this course is to provide education to home medical equipment (HME) employees who work with individuals with behavioral health disorders. Following this course, you will be able to identify the prevalence of mental health issues in the United States, define and possess knowledge of mental illness and substance-related and addictive disorders, and recognize various approaches to an individual’s care. This course will address the psychosocial needs of individuals with behavioral health issues and conclude which elements contribute to achieving the highest standard of care for such individuals.

This course provides strategies to help you create efficiencies within your company, efficiencies that will prepare you for increased financial limitations.

Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities. 

To enhance the participant’s awareness of workplace violence, risks, risk factors, and prevention strategies.

This course provides some effective approaches to selling to an ever-growing market of Americans: seniors, those 60 years of age and older.

This course examines the power of a complaint, how it affects your business reputation, and provides strategies for solving the problem.

This course provides you strategies to look a little deeper into your accounts to - “dissect” them - to find out what makes them tick.

This is a crash course for the sales manager that focuses on the key strategies you can use to monitor, track and manage your sales team.

This course will review the basic strategies in the management of pressure ulcers. You should complete Parts 1 and 2 of this series before starting this course.

This course offers an introduction to the Medicare program and the Centers for Medicare and Medicaid Services (CMS).

This course provides an overview of hepatitis C virus (HCV) infection, symptoms, testing, prevention, available treatments, and outcomes.

This course provides health care providers with an overview of infection control measures including standard precautions, transmission-based (isolation) precautions, handwashing, personal protective equipment, sterilization, and disinfection.

For many years, health care and social service workers have faced a significant risk of job-related violence. Assaults represent a serious safety and health hazard within these industries. OSHA’s violence prevention guidelines provide the agency’s recommendations for reducing workplace violence. 

This course provides information that can be used to establish assessment tools and care plans for patients who are at high risk for skin breakdown. This course was written by Mindy Owen, RN, CRRN, CCM, from information provided by MEDIQfst.

This course provides you with information you can use when dealing with dying patients and their caregivers and family members.

This course provides an overview of how aging affects memory.