Search results for: 'customer service strategies'

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

The purpose of this course is to improve customer service in health care.

This course outlines why you should understand your customer and your own strengths and weaknesses in order to form effective sales and marketing strategies.

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

This course introduces the concept of “consultative selling” whereby the customer is given the sense that he or she is always in control of the decision-making process.

Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale.

This course discusses strategies you can use when working on healthcare teams.

To help you understand where the home medical equipment (HME) customers are and some of the issues that are important to them.

Essentially Women and VGM Education offer a bundle of courses that provide strategies to excel business through strengthening sales techniques and better serving customers.

This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.

VGM Education and Live at Home offers a bundle of courses to assist home accessibility businesses in providing general education for their staff. This bundle of 30 courses cover a variety of topics including Sales & Marketing, Aging, Customer Service, Safety and more. What a great way to invest in yourself and your employees with continuing education from VGM! 

Please click on the link below for a listing of the courses offered in this bundle

Course List

This certification program is non-refundable once the student has been active in the courses.
Questions, contact VGM Live at Home at 877-404-2442 to learn more.

This course provides strategies to help you create efficiencies within your company, efficiencies that will prepare you for increased financial limitations.

The purpose of this course is to provide education to home medical equipment (HME) employees who work with individuals with behavioral health disorders. Following this course, you will be able to identify the prevalence of mental health issues in the United States, define and possess knowledge of mental illness and substance-related and addictive disorders, and recognize various approaches to an individual’s care. This course will address the psychosocial needs of individuals with behavioral health issues and conclude which elements contribute to achieving the highest standard of care for such individuals.

Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities. 

This course discusses the care of individuals with dementia and is intended to meet the Center for Medicare and Medicaid Services (CMS) requirements for dementia training. Topics covered include communication, behavior management, abuse prevention, and dementia. All staff working in the long-term care setting will increase their knowledge and skills in caring for people diagnosed with Alzheimer’s disease and other types of dementia.

To enhance the participant’s awareness of workplace violence, risks, risk factors, and prevention strategies.

This course provides some effective approaches to selling to an ever-growing market of Americans: seniors, those 60 years of age and older.

The purpose of this course is to provide education to health care employees who are involved in the care of persons with behavioral health disorders. Following this course, you will be able to identify the prevalence of mental illness in the United States, define and possess knowledge of mental illness and substance-related and addictive disorders, and determine what is involved with an interdisciplinary approach to care. This course will address the psychosocial needs of individuals with behavioral health issues and conclude which elements contribute to achieving the highest standard of care for such individuals. It also addresses substance abuse related to opioid use for pain management. 

This course examines the power of a complaint, how it affects your business reputation, and provides strategies for solving the problem.

This course provides you strategies to look a little deeper into your accounts to - “dissect” them - to find out what makes them tick.

This is a crash course for the sales manager that focuses on the key strategies you can use to monitor, track and manage your sales team.

This course will review the basic strategies in the management of pressure ulcers. You should complete Parts 1 and 2 of this series before starting this course.

This course introduces you to spirometry. This measurement can help the clinician determine whether an individual has a disease in the lungs and help determine whether the disease is obstructive or restrictive. Because of the variety of spirometry systems and accessories on the market, this course will cover spirometry systems in the broadest generic terms. For specific information related to a particular brand of system, please consult the manufacturers. This course also includes a link to VGM Participating vendors of spirometry systems and accessories and of peak flow meters. You should complete the following courses before beginning this course: DMGT016 - Overview of Cystic Fibrosis, DMGT018 - Overview of Tuberculosis, RESP009 - Asthma Management: Interventions and Strategies, and RESP010 - Intervention and Strategies of the COPD Population.

This course explains how to bill Medicare fee-for-service (FFS) for all types of pressure-reducing support surfaces and provide the documentation necessary to submit a clean claim. Before taking this course, you should complete the courses: BILL100 – Introduction to CMS and Medicare, BILL105 – Frequently Ordered DME, and BILL106 – Advance Beneficiary Notice (ABN).

The health care administrator will increase their knowledge of corporate compliance and their responsibility to report fraud, waste, and abuse. In health care facilities, all employees are expected to follow certain standards of behavior. These standards should influence the way patient care, daily business, interaction with others, and everyday decisions are accomplished. This course includes information to assist the administrator in developing the facility’s compliance program.The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) has approved the above named program for continuing education credit.