Search results for: 'customer service strategies'

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

This course outlines why you should understand your customer and your own strengths and weaknesses in order to form effective sales and marketing strategies.

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

This course introduces the concept of “consultative selling” whereby the customer is given the sense that he or she is always in control of the decision-making process.

Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale.

This course discusses strategies you can use when working on healthcare teams.

To help you understand where the home medical equipment (HME) customers are and some of the issues that are important to them.

This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.

This course provides strategies to help you create efficiencies within your company, efficiencies that will prepare you for increased financial limitations.

Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities. 

To enhance the participant’s awareness of workplace violence, risks, risk factors, and prevention strategies.

This course provides some effective approaches to selling to an ever-growing market of Americans: seniors, those 60 years of age and older.

This course examines the power of a complaint, how it affects your business reputation, and provides strategies for solving the problem.

This course provides you strategies to look a little deeper into your accounts to - “dissect” them - to find out what makes them tick.

This is a crash course for the sales manager that focuses on the key strategies you can use to monitor, track and manage your sales team.

This course will review the basic strategies in the management of pressure ulcers. You should complete Parts 1 and 2 of this series before starting this course.

This course introduces you to spirometry. This measurement can help the clinician determine whether an individual has a disease in the lungs and help determine whether the disease is obstructive or restrictive. Because of the variety of spirometry systems and accessories on the market, this course will cover spirometry systems in the broadest generic terms. For specific information related to a particular brand of system, please consult the manufacturers. This course also includes a link to VGM Participating vendors of spirometry systems and accessories and of peak flow meters. You should complete the following courses before beginning this course: DMGT016 - Overview of Cystic Fibrosis, DMGT018 - Overview of Tuberculosis, RESP009 - Asthma Management: Interventions and Strategies, and RESP010 - Intervention and Strategies of the COPD Population.

This course explains how to bill Medicare fee-for-service (FFS) for all types of pressure-reducing support surfaces and provide the documentation necessary to submit a clean claim. Before taking this course, you should complete the courses: BILL100 – Introduction to CMS and Medicare, BILL105 – Frequently Ordered DME, and BILL106 – Advance Beneficiary Notice (ABN).

Learn to lead with intelligence, compassion, motivation and purpose through VGM Education’s Leadership Mastery Program. Designed for both new and seasoned leaders, this concise 12-module program offers strategies to bring out the best in you and your team. From balancing the books to connecting more consciously, you will acquire practical, essential skills to make an immediate, positive impact within your role and workplace. Titles include:

• Making Meetings Meaningful
• From Doer to Manager
• Crucial Conversations
• Employee Engagement
• Leading for Financial Fitness
• The Paragon Principles: Rethinking Your Professional Image
• Emotional Intelligence 101
• Mixing and Matching Working Styles
• Conducting Evaluations and Tracking KPIs
• Keys to Effective Communication
• Using Financial Statements as a Management Tool
• Smart Hiring

Significant discount is available to VGM Members! 
Call us prior to purchase for your discount code: 866-227-8171.

This course offers an introduction to the Medicare program and the Centers for Medicare and Medicaid Services (CMS).

This course discusses the use of home medical equipment (HME), the financial aspects of HME products and services and the regulatory agencies that govern the HME industry.

This course addresses those TSA guidelines and provides you, the home medical equipment supplier, with information that you can in turn provide to your supplemental oxygen customers.

This course addresses TSA guidelines and provides you, the home medical equipment supplier, with information that you can in turn provide to your traveling customers.

This course provides an overview of hepatitis C virus (HCV) infection, symptoms, testing, prevention, available treatments, and outcomes.

As sales professionals, we deal with different types of customer behavior styles. To be successful in our career we must recognize these behavior styles and know how to adjust our selling style to win the relationship and the sale. This course will go over the four DISC behavior styles so that you can better identify them and become more successful at presenting to the needs of the prospect. Continuing Education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.