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PEC009 - Introduction to Bone Growth Stimulators$36.00This course introduces the new home medical equipment staff member to non-invasive bone growth stimulators. This course will cover bone growth stimulators in the broadest generic terms. For specific information related to a particular brand of bone growth stimulator, please consult the manufacturers. This course also includes links to bone growth stimulator manufacturers.
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SAFE012a - Ergonomics: Computer Workstations - Part 1$23.00This course is the first of a 3-part series that illustrates simple, inexpensive principles that will help you create a safe and comfortable computer workstation.
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HR009 - Sexual Harassment Training for Managers$36.00This course discusses sexual harassment: how to identify it, its legal aspects, how to prevent it from happening in your organization, and how to conduct an equitable investigation.
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COMP003 - Electronic Communications$23.00Electronic technology in the form of email and the Internet has transformed the workplace in more ways than anyone could have imagined 20 years ago. These technological advances, while beneficial, pose special problems for employers.
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SELL012 - Stop Pitching and Start Solving: Impactful Questions to Help You Get the Sale$42.00In the sales role, asking the right questions is a great way to help you discover your prospect’s needs and what is important to them. This course will cover obstacles that sales representatives face in their sales presentations and help them ask strategic questions to increase their closing percentage.
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SAFE006b - Safety in the Workplace - Part 2$42.00This is the second of a two-part series of courses that discusses a wide range of issues related to workplace safety. In this second part, we’ll address procedures to report and investigate accidents and other emergencies; basic safety rules and standards your company should consider adopting; how to handle hazard communication, bloodborne pathogens, safe electrical procedures, and process safety management.
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HR009 - 2 Hour Sexual Harassment Training for Managers$63.00This course discusses sexual harassment: how to identify it, its legal aspects, how to prevent it from happening in your organization, and how to conduct an equitable investigation.
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OPS009 - Creating Efficiency$36.00This course provides strategies to help you create efficiencies within your company, efficiencies that will prepare you for increased financial limitations.
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CUST001 - Customer Service Strategies$42.00In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.
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HR023 - Addressing Individual and Systemic Issues$39.00In this course, learners will need to look not only at the systemic issues of racism in the health care industry, but also their own biases, prejudices, and influence on patients’ care. Becoming knowledgeable and more comfortable with often uncomfortable truths, acknowledging differences, and understanding the issues that both health care workers and patients face are steps in breaking down historical barriers and broadening one’s perspectives.
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BEHV001 - Introduction to Behavioral Health Services$42.00The purpose of this course is to provide education to home medical equipment (HME) employees who work with individuals with behavioral health disorders. Following this course, you will be able to identify the prevalence of mental health issues in the United States, define and possess knowledge of mental illness and substance-related and addictive disorders, and recognize various approaches to an individual’s care. This course will address the psychosocial needs of individuals with behavioral health issues and conclude which elements contribute to achieving the highest standard of care for such individuals.
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BILL132 - Nebulizer Equipment$42.00This course will address Medicare coverage for nebulizer equipment and supplies.
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BILL108 - PAP - Beneficiaries with OSA: Documentation and Billing$42.00This course introduces positive airway pressure (PAP) devices, and discusses proper billing procedures for reimbursement from Medicare and other third party payers who follow the same criteria.
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SELL008 - Consultative Selling Strategies$23.00This course introduces the concept of “consultative selling” whereby the customer is given the sense that he or she is always in control of the decision-making process.
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SELL004 - The HME Customer: Where and Why?$36.00To help you understand where the home medical equipment (HME) customers are and some of the issues that are important to them.
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HR002 - Developing a New Employee Orientation Program$23.00This course will cover how to effectively develop, deliver and evaluate a successful new employee orientation program. This course also includes a variety of useful checklists, activities and evaluation forms.
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SELL005 - Where are My Customers? An Overview of Selling Skills$23.00Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale.
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BILL105 - Frequently Ordered DME$42.00This course will address Medicare coverage for several frequently ordered durable medical equipment products. This course will also explain the process of billing Medicare for capped rental items and inexpensive and routinely purchased items.
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HIP002 - Working with HIPAA$23.00This course is intended to apply your knowledge of HIPAA basics to the workplace. You should complete part one of this series (“HIP001 – Understanding HIPAA”) before taking this course.
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BILL121 - Medicare Appeals Process$42.00This course explains the structural and procedural changes that have been made to the process that Medicare beneficiaries can use to appeal claim denial and the steps that need to be followed in the appeals process.
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REHB019 - Spinal Cord Injury$23.00This course provides information about spinal cord injuries (SCI) and the role a case manager plays in the acute and rehabilitation of persons with SCI.
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CUST002 - Retaining the Customers You Already Have$36.00This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.
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CUST003 - Helping Individuals with Disabilities$42.00Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities.
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