Search results for: 'handling complaints'

This course examines the power of a complaint, how it affects your business reputation, and provides strategies for solving the problem.

This course is about the United States Department of Transportation’s (DOT) driver’s training as it pertains to the handling and transport of compressed oxygen cylinders in the support of patient care. The first chapter will address the safe handling, transport, and storage of compressed oxygen cylinders. The second chapter will cover the specific rules regarding U.S. DOT laws, such as the Materials of Trade (MOT) exceptions, and the regulations on the transport of compressed oxygen cylinders -- specifically when you are carrying a gross cylinder weight on a vehicle that is less than 1,000 pounds, but greater than 400 pounds. 

This course provides information about the types of health problems that indoor air contaminants can create, and recommendations that employers can implement to safeguard against those problems. Learning objectives: 1. List the primary sources of indoor air quality problems; 2. Identify the two types of building problems that cause employee complaints; 3. List the main indoor pollutants and sources; 4. Describe how to investigate office-related complaints; 5. Explain how OSHA conducts indoor air quality inspections; 6. Describe what an employer can do to prevent or alleviate indoor air quality problems. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.

Health care facilities strive to provide a positive, discrimination-free environment for employees. Sexual harassment is a form of sex discrimination, which is a violation of Title VII of the Civil Rights Act of 1964. Sexual harassment affects an individual’s employment, interferes with work performance, and creates an intimidating, hostile, or offensive work environment. This course will provide an overview of the issue of sexual harassment in the workplace, how it can be prevented, and the U.S. Equal Employment Opportunity Commission’s (EEOC) process for receiving and resolving complaints.

Health care facilities strive to provide a positive, discrimination-free environment for employees. Sexual harassment is a form of sex discrimination, which is a violation of Title VII of the Civil Rights Act of 1964. Sexual harassment affects an individual’s employment, interferes with work performance, and creates an intimidating, hostile, or offensive work environment. This course will provide an overview of the issue of sexual harassment in the workplace, how it can be prevented, and the U.S. Equal Employment Opportunity Commission’s (EEOC) process for receiving and resolving complaints.

This course addresses the concept of document imaging and storage as a method for reducing the overall cost of handling paper in an HME operation.

This course focuses on forklift inspection and operation, load handling, and forklift refueling. You should complete Part 1 of this series before completing this course.

In this course, you will learn powerful ways to stop stress even before it arrives. You will also learn effective ways of handling the stress that does occur in your life, through healthy, productive outlets.

You never get a second chance to make a first impression, whether it is in person, over the phone or via email. This course provides you the tools for handling those first impression opportunities.

This is the second of a two-part series of courses that discusses a wide range of issues related to workplace safety. In this second part, we’ll address procedures to report and investigate accidents and other emergencies; basic safety rules and standards your company should consider adopting; how to handle hazard communication, bloodborne pathogens, safe electrical procedures, and process safety management.

This course will instruct you on how to recognize stress and give you effective tips to cope with it and eliminate it.

This course provides you strategies to increase sales of wheelchair upgrades and accessories, and to increase customer satisfaction in the process. The material used for this course is reprinted with permission from HomeCareXtra. Copyright 2005 PRIMEDIA Business Magazines and Media.

Purpose: This course will instruct you on how to recognize stress and give you effective tips to cope with it and eliminate it. 

To enhance the learner’s understanding of family violence, causes, physical, psychological and behavioral indicators; and family violence prevention.

This course is a 2-part series of modules introducing you to Current Good Manufacturing Practices (CGMP), a set of regulations enforced by the Food and Drug Administration (FDA) that apply to the manufacturing, filling, transfilling, cascading, etc. of medical gases. This course covers the qualifications of employees and facilities, plus the proper calibration of equipment based on CGMP and looks at what takes place during the pre-fill inspection of various containers. The filling of these containers is also discussed where certain precautions and tests are conducted. 

This course focuses on recognizing common back injury risk factors, understanding how work tasks contribute to strain, and identifying safer alternatives to manual lifting. Emphasis is placed on hazard recognition, use of equipment and assistance, proper task planning, and work practices that support back health and reduce injury risk.

The purpose of this course is to train the food handler on how to handle and prepare food safely to reduce the risk of foodborne illness.

This course provides strategies to help you create efficiencies within your company, efficiencies that will prepare you for increased financial limitations.

Health care providers and others employed within health care facilities will learn about infection control measures including precautions, transmission-based (isolation) precautions, handwashing, personal protective equipment, sterilization, and disinfection.

This course provides an overview of HIPAA, including the reasons for the law, how it is enforced, how the law has changed over time and how HIPAA relates to the health care industry. You should complete this course before completing part two of this series (“HIP002 - Working with HIPAA”).

This course provides health care providers with an overview of infection control measures including standard precautions, transmission-based (isolation) precautions, handwashing, personal protective equipment, sterilization, and disinfection.

Health care professionals will review and gain knowledge of current and emerging infection control procedures, common health care related infections, and infectious disease outbreaks.

This two-part course provides an overview of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). The first part covers the reasons for the law, how it is enforced, how the law has changed over time, and how HIPAA relates to the health care industry. The second part is intended to apply your knowledge of HIPAA basics to the workplace.

The HIPAA & Infection Control course bundle contains the following two VGMU courses: