Search results for: 'customer service vgmu'

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

The purpose of this course is to improve customer service in health care.

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale.

To help you understand where the home medical equipment (HME) customers are and some of the issues that are important to them.

This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.

VGMU Online Learning offers a VGMU Accreditation Course Bundle* of 17 courses for annual HME accreditation requirements under the following topics:

- Business management
- Disease management 
- HIPAA
- Human resources - Infection control 
- Safety 

VGM Education is authorized by IACET to offer CEUs for each course in this bundle. IACET provides a standard framework for quality learning and development through accreditation.
For a full list of courses offered in this bundle, click the link.   

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VGM Education and Live at Home offers a bundle of courses to assist home accessibility businesses in providing general education for their staff. This bundle of 30 courses cover a variety of topics including Sales & Marketing, Aging, Customer Service, Safety and more. What a great way to invest in yourself and your employees with continuing education from VGM! 

Please click on the link below for a listing of the courses offered in this bundle

Course List

This certification program is non-refundable once the student has been active in the courses.
Questions, contact VGM Live at Home at 877-404-2442 to learn more.

The purpose of this course is to provide education to home medical equipment (HME) employees who work with individuals with behavioral health disorders. Following this course, you will be able to identify the prevalence of mental health issues in the United States, define and possess knowledge of mental illness and substance-related and addictive disorders, and recognize various approaches to an individual’s care. This course will address the psychosocial needs of individuals with behavioral health issues and conclude which elements contribute to achieving the highest standard of care for such individuals.

Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities. 

VGMU offers more than 100 nursing hours covering a variety of health care topics. The topics include dementia care, legal aspects of nursing, endocrinology, mental health care, and autoimmune diseases.

Please click on the link below for a listing of the courses offered in this bundle.

Course Title List

This course provides some effective approaches to selling to an ever-growing market of Americans: seniors, those 60 years of age and older.

The HIPAA & Infection Control course bundle contains the following two VGMU courses:

This course explains how to bill Medicare fee-for-service (FFS) for all types of pressure-reducing support surfaces and provide the documentation necessary to submit a clean claim. Before taking this course, you should complete the courses: BILL100 – Introduction to CMS and Medicare, BILL105 – Frequently Ordered DME, and BILL106 – Advance Beneficiary Notice (ABN).

The health care administrator will increase their knowledge of corporate compliance and their responsibility to report fraud, waste, and abuse. In health care facilities, all employees are expected to follow certain standards of behavior. These standards should influence the way patient care, daily business, interaction with others, and everyday decisions are accomplished. This course includes information to assist the administrator in developing the facility’s compliance program.The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) has approved the above named program for continuing education credit.

This course outlines why you should understand your customer and your own strengths and weaknesses in order to form effective sales and marketing strategies.

This course offers an introduction to the Medicare program and the Centers for Medicare and Medicaid Services (CMS).

This course introduces the concept of “consultative selling” whereby the customer is given the sense that he or she is always in control of the decision-making process.

This course discusses the use of home medical equipment (HME), the financial aspects of HME products and services and the regulatory agencies that govern the HME industry.

This course addresses those TSA guidelines and provides you, the home medical equipment supplier, with information that you can in turn provide to your supplemental oxygen customers.

This course will delve specifically into the features and benefits of different cushion materials (foams, polymer gels, thermoplastic elastomers, viscous fluids and air) and how they address our cushion goals. You should complete the first part of this series – “REHB030a – Selecting the Proper Wheelchair Cushion Features” – before beginning this course.

This course addresses TSA guidelines and provides you, the home medical equipment supplier, with information that you can in turn provide to your traveling customers.

This first course examines the basic goals of the seat cushion and how we can achieve these goals through various features and options. You should complete this course before beginning the course “REHB030b – Selecting the Proper Wheelchair Cushion Materials.”

Essentially Women and VGM Education offer a bundle of courses that provide strategies to excel business through strengthening sales techniques and better serving customers.

As sales professionals, we deal with different types of customer behavior styles. To be successful in our career we must recognize these behavior styles and know how to adjust our selling style to win the relationship and the sale. This course will go over the four DISC behavior styles so that you can better identify them and become more successful at presenting to the needs of the prospect. Continuing Education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.