Search results for: 'rethinking the customers you already have'

This course defines customer service, who the customer is, how to deal with customers effectively, and proper telephone techniques.

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

To help you understand where the home medical equipment (HME) customers are and some of the issues that are important to them.

This course provides strategies to help you create efficiencies within your company, efficiencies that will prepare you for increased financial limitations.

This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.

Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities. 

You never get a second chance to make a first impression, whether it is in person, over the phone or via email. This course provides you the tools for handling those first impression opportunities.

This course outlines why you should understand your customer and your own strengths and weaknesses in order to form effective sales and marketing strategies.

This course discusses issues, interventions and information pertinent to case managers who work with patients who have sustained a traumatic brain injury (TBI).

An emergency action plan (EAP) is a written document required by particular OSHA standards. The purpose of an EAP is to facilitate and organize employer and employee actions during workplace emergencies. If you are required to have an EAP, this course will guide you through the development of an EAP. Note: This training is intended for safety coordinators and others who may assist in developing an EAP.

 In the sales role, asking the right questions is a great way to help you discover your prospect’s needs and what is important to them. This course will cover obstacles that sales representatives face in their sales presentations and help them ask strategic questions to increase their closing percentage.

People who are consumers of health care have rights, including the right to receive quality care. Along with those rights come certain responsibilities. This course explains what those rights and responsibilities are as defined in 1997 by the Advisory Commission on Consumer Protection and Quality in the Health Care Industry.

For many years, health care and social service workers have faced a heightened risk of job‑related violence. Assaults and other violent incidents represent serious safety and health hazards within these industries. OSHA’s workplace violence prevention guidelines provide recommendations and best practices to help employers identify risks, implement preventive measures, and reduce the likelihood and severity of workplace violence incidents. (This course is intended for safety coordinators. Health care workers should complete SAFE015 - Preventing Workplace Violence instead.)

This course discusses strategies you can use when working on healthcare teams.

Although ultimately discussion will focus on pressure ulcers, this first part provides foundational knowledge regarding the skin, normal physiology of healing and factors affecting healing and repair. You should complete this series of courses in order: Part 1, followed by Part 2, followed by Part 3.

This course provides an overview of hepatitis C virus (HCV) infection, symptoms, testing, prevention, available treatments, and outcomes.

This course introduces positive airway pressure (PAP) devices, and discusses proper billing procedures for reimbursement from Medicare and other third party payers who follow the same criteria.

This course explains the structural and procedural changes that have been made to the process that Medicare beneficiaries can use to appeal claim denial and the steps that need to be followed in the appeals process.

This course provides an overview of the disease, distinguishing between active and latent TB, and explaining how a person is tested for TB.

This course explains how to bill Medicare for power wheelchairs and scooters (POVs), collectively referred to as power mobility devices (PMDs), and what documentation is required.

This course discusses what you can do if you become a victim of identity theft.

This course will instruct you on how to recognize stress and give you effective tips to cope with it and eliminate it.

In this course, you will learn powerful ways to stop stress even before it arrives. You will also learn effective ways of handling the stress that does occur in your life, through healthy, productive outlets.

This course will help you sharpen your skills in sales account management. Topics range from information you should record in an account to sales presentation techniques.