Search results for: 'retaining the customers you already have'

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

This course focuses on the resume screening process, filling an open position, and retaining your best employees.

This first part of the series focuses on recruiting the best people for your company.

C.E.A.C and C.E.A.C Mastery Renewal intended for those who have already participated in the CEAC311- C.E.A.C. Renewal or the CEAC212 – Certified Environmental Access Consultant (C.E.A.C) Program that included the new course content from The Home Safety Assessment Consultant (HSAC). Participation in the renewal is required to maintain your certification for two-years.

The renewal fee is valid for two years from purchase date and is non-refundable. Failure to renew in the two-year timeframe will result in cancelation.  If you have any questions about the renewal process or which renewal purchase is right for you, please do not hesitate to contact VGM Live At Home at 877-404-2442. 

This course provides you strategies to increase sales of wheelchair upgrades and accessories, and to increase customer satisfaction in the process. The material used for this course is reprinted with permission from HomeCareXtra. Copyright 2005 PRIMEDIA Business Magazines and Media.

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

To help you understand where the home medical equipment (HME) customers are and some of the issues that are important to them.

Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale.

The purpose of this course is to improve customer service in health care.

The purpose of this course is to improve customer service in health care.

The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) has approved the above named program for continuing education credit. 

To improve customer service in health care.

This course addresses TSA guidelines and provides you, the home medical equipment supplier, with information that you can in turn provide to your traveling customers.

Do you sell or rent TENS Units to customers in the state of OHIO?

The Ohio Respiratory Care Board regulates the HME law that requires licensure in order to sell or rent home medical equipment which includes TENS units.  One of the requirements to obtain your HME license is to have ten contact hours of continuing education per renewal cycle for staff rendering HME services to the public in the state of Ohio.

VGM Education is an approved source of continuing Education for licensed home medical equipment facilities.  Purchase this 15 course  Chiropractic Bundle  to select from a variety of courses that will meet the ten contact hour requirement.  If you would prefer to subscribe to our entire course catalog of over 300 courses,call 888-786-6628 for special pricing.  

This course provides strategies to help you create efficiencies within your company, efficiencies that will prepare you for increased financial limitations.

This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.

Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities. 

This course addresses those TSA guidelines and provides you, the home medical equipment supplier, with information that you can in turn provide to your supplemental oxygen customers.

This course serves as an introduction to sleep-related disorders, focusing on Obstructive Sleep Apnea (OSA). You should complete this course before completing the second part of this series, “RESP006 - Mastering and Expanding Your CPAP Market.”

You never get a second chance to make a first impression, whether it is in person, over the phone or via email. This course provides you the tools for handling those first impression opportunities.

This course is a three-part module about DOT driver’s training.

This download includes the full set of 38 English B.L.U.E. (Basic Lessons for Understanding Equipment) Sheets in PDF format. Print as many as you need, whenever you need them!

You will have access to download these files after checkout.

This course introduces you to the medical van (“med van”). A med van is used to deliver cryogenic liquids to customers. You should complete the course “OPS001 - Basic Cryogenics” before completing this course.

Any place of work is susceptible to violence in the workplace. An active shooter is a person actively engaged in killing or attempting to keep people in a confined space or other populated areas. This course guides nurses to respond in an active shooter wherever they are, including a hospital, nursing home, outpatient clinic, or any other health care facility.

Any place of work is susceptible to violence in the workplace. An active shooter is a person actively engaged in killing or attempting to keep people in a confined space or other populated areas. This course guides all employees so they can prepare to respond to an active shooter wherever they are. 

C.E.A.C. and C.E.A.C. Mastery Renewal intended for those who have participated in C.E.A.C 211- Certified Environmental Access Consultant (C.E.A.C.) Program and have not yet renewed their 2020-2023 certifications. This purchase consists of the Home Safety Assessment Consultant (HSAC) course that is a requirement for renewal of your certification and a renewal contact verification form. Your updated certificate for the C.E.A.C. or C.E.A.C. Mastery will be issued only after the contact verification form and the HSAC is completed. The certification will be renewed with a two-year time period. 

The renewal fee is valid for two years from purchase date and is non-refundable. Failure to renew in the two-year timeframe will result in cancelation.  If you have any questions about the renewal process or which renewal purchase is right for you, please do not hesitate to contact VGM Live at Home at 877-404-2442.