Search results for: 'retaining the customers you already have'

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

This course focuses on the resume screening process, filling an open position, and retaining your best employees.

This first part of the series focuses on recruiting the best people for your company.

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

To help you understand where the home medical equipment (HME) customers are and some of the issues that are important to them.

Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale.

This course provides strategies to help you create efficiencies within your company, efficiencies that will prepare you for increased financial limitations.

This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.

Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities. 

You never get a second chance to make a first impression, whether it is in person, over the phone or via email. This course provides you the tools for handling those first impression opportunities.

An emergency action plan (EAP) is a written document required by particular OSHA standards. The purpose of an EAP is to facilitate and organize employer and employee actions during workplace emergencies. If you are required to have an EAP, this course will guide you through the development of an EAP.

This course outlines why you should understand your customer and your own strengths and weaknesses in order to form effective sales and marketing strategies.

This course introduces the concept of “consultative selling” whereby the customer is given the sense that he or she is always in control of the decision-making process.

Electronic technology in the form of email and the Internet has transformed the workplace in more ways than anyone could have imagined 20 years ago. These technological advances, while beneficial, pose special problems for employers.

Over 40 percent of American adults have obesity, putting them at increased health risk for chronic diseases such as heart disease, Type 2 diabetes, high blood pressure, stroke and some forms of cancer. This course provides basic information about obesity.

This course discusses issues, interventions and information pertinent to case managers who work with patients who have sustained a traumatic brain injury (TBI).

People who are consumers of health care have rights, including the right to receive quality care. Along with those rights come certain responsibilities. This course explains what those rights and responsibilities are as defined in 1997 by the Advisory Commission on Consumer Protection and Quality in the Health Care Industry.

This course addresses the billing and coverage of external breast prosthesis for individuals who have had a mastectomy.

 In the sales role, asking the right questions is a great way to help you discover your prospect’s needs and what is important to them. This course will cover obstacles that sales representatives face in their sales presentations and help them ask strategic questions to increase their closing percentage.

This course discusses strategies you can use when working on healthcare teams.

Disease management is one approach that aims to provide better care while reducing the costs of caring for the chronically ill. This course was provided by the Center on an Aging Society.

Although ultimately discussion will focus on pressure ulcers, this first part provides foundational knowledge regarding the skin, normal physiology of healing and factors affecting healing and repair. You should complete this series of courses in order: Part 1, followed by Part 2, followed by Part 3.

For many years, health care and social service workers have faced a significant risk of job-related violence. Assaults represent a serious safety and health hazard within these industries. OSHA’s violence prevention guidelines provide the agency’s recommendations for reducing workplace violence. 

This course provides an overview of hepatitis C virus (HCV) infection, symptoms, testing, prevention, available treatments, and outcomes.

This course introduces positive airway pressure (PAP) devices, and discusses proper billing procedures for reimbursement from Medicare and other third party payers who follow the same criteria.