Search results for: 'retaining the customer'

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

This course focuses on the resume screening process, filling an open position, and retaining your best employees.

This first part of the series focuses on recruiting the best people for your company.

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

To help you understand where the home medical equipment (HME) customers are and some of the issues that are important to them.

This course provides you strategies to increase sales of wheelchair upgrades and accessories, and to increase customer satisfaction in the process. The material used for this course is reprinted with permission from HomeCareXtra. Copyright 2005 PRIMEDIA Business Magazines and Media.

Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale.

Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities. 

This course outlines why you should understand your customer and your own strengths and weaknesses in order to form effective sales and marketing strategies.

This course introduces the concept of “consultative selling” whereby the customer is given the sense that he or she is always in control of the decision-making process.

This course addresses those TSA guidelines and provides you, the home medical equipment supplier, with information that you can in turn provide to your supplemental oxygen customers.

This course addresses TSA guidelines and provides you, the home medical equipment supplier, with information that you can in turn provide to your traveling customers.

This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.

As sales professionals, we deal with different types of customer behavior styles. To be successful in our career we must recognize these behavior styles and know how to adjust our selling style to win the relationship and the sale. This course will go over the four DISC behavior styles so that you can better identify them and become more successful at presenting to the needs of the prospect. Continuing Education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.

This course introduces you to the medical van (“med van”). A med van is used to deliver cryogenic liquids to customers. You should complete the course “OPS001 - Basic Cryogenics” before completing this course.

This course demonstrates how home accessibility remodeling programs can be developed, marketed, and successfully grown for the benefit of potential customers and the providers themselves, resulting in improved cash flow and profits.

This course provides strategies to help you create efficiencies within your company, efficiencies that will prepare you for increased financial limitations.

Do you sell or rent TENS Units to customers in the state of OHIO?

The Ohio Respiratory Care Board regulates the HME law that requires licensure in order to sell or rent home medical equipment which includes TENS units.  One of the requirements to obtain your HME license is to have ten contact hours of continuing education per renewal cycle for staff rendering HME services to the public in the state of Ohio.

VGM Education is an approved source of continuing Education for licensed home medical equipment facilities.  Purchase this 15 course  Chiropractic Bundle  to select from a variety of courses that will meet the ten contact hour requirement.  If you would prefer to subscribe to our entire course catalog of over 300 courses,call 888-786-6628 for special pricing.  

This course covers topics related to components of power mobility equipment (power wheelchairs and scooters) that most people don't give much thought to until something goes wrong: batteries.

This course provides some effective approaches to selling to an ever-growing market of Americans: seniors, those 60 years of age and older.

This course is a three-part module about DOT driver’s training.

This course defines home accessibility remodeling: a proactive housing and care alternative for persons with disabilities and others who wish to remain in their homes as their personal health changes and as they grow older.