Search results for: 'customer service vgm'

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale.

To help you understand where the home medical equipment (HME) customers are and some of the issues that are important to them.

This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.

Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities. 

Essentially Women and VGM Education offer a bundle of courses that provide strategies to excel business through strengthening sales techniques and better serving customers.

Essentially Women and VGM Education provide a bundle of courses that include education on the diseases and conditions post-mastectomy customers face, the organ systems typically affected, and home medical equipment used.

This course outlines why you should understand your customer and your own strengths and weaknesses in order to form effective sales and marketing strategies.

This course offers an introduction to the Medicare program and the Centers for Medicare and Medicaid Services (CMS).

This course introduces the concept of “consultative selling” whereby the customer is given the sense that he or she is always in control of the decision-making process.

This course discusses the use of home medical equipment (HME), the financial aspects of HME products and services and the regulatory agencies that govern the HME industry.

For many years, health care and social service workers have faced a significant risk of job-related violence. Assaults represent a serious safety and health hazard within these industries. OSHA’s violence prevention guidelines provide the agency’s recommendations for reducing workplace violence. 

This course provides strategies to help you create efficiencies within your company, efficiencies that will prepare you for increased financial limitations.

This course provides you with information you can use when dealing with dying patients and their caregivers and family members.

To enhance the participant’s awareness of workplace violence, risks, risk factors, and prevention strategies.

Essentially Women and VGM Education offer a bundle of courses that present a groundwork for reinforcing the internal workings of a business from human resource needs to developing communication skills, and adhering to federal labor laws on employment.

Essentially Women and VGM Education offer a bundle of courses commonly required by various accreditation bodies to be completed by staff on an annual basis. Courses cover HIPAA requirements, proper precautions to take against bloodborne pathogens, preventing Medicare fraud, recognizing and ethically responding to workplace discrimination, and developing emergency action plans.

Essentially Women and VGM Education offer a bundle of courses that cover the basics of billing and reimbursement for post-mastectomy providers. Courses contain billing basics, claims filing and processing claims, advanced beneficiary notice, external breast prosthesis documentation and billing, understanding the medicare supplier standards, introduction to patient receivable management, and medicare appeals process.

 In the sales role, asking the right questions is a great way to help you discover your prospect’s needs and what is important to them. This course will cover obstacles that sales representatives face in their sales presentations and help them ask strategic questions to increase their closing percentage.

This course provides information about ergonomics that all health care providers should be aware of.

This course examines the power of a complaint, how it affects your business reputation, and provides strategies for solving the problem.

This course describes how to develop an effective orientation program.

This course is the second of a 3-part series that illustrates simple, inexpensive principles that will help you create a safe and comfortable computer workstation.

This course addresses the issues surrounding a home medical equipment company's warehouse. Of primary concern is the proper management of cleanliness, temperature and humidity, pests, security, inventory, equipment processing and employee safety.