Search results for: 'customer service strategies'

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

The purpose of this course is to improve customer service in health care.

The purpose of this course is to improve customer service in health care.

The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) has approved the above named program for continuing education credit. 

To improve customer service in health care.

This course provides you strategies to increase sales of wheelchair upgrades and accessories, and to increase customer satisfaction in the process. The material used for this course is reprinted with permission from HomeCareXtra. Copyright 2005 PRIMEDIA Business Magazines and Media.

This course outlines why you should understand your customer and your own strengths and weaknesses in order to form effective sales and marketing strategies.

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

This course introduces the concept of “consultative selling” whereby the customer is given the sense that he or she is always in control of the decision-making process.

Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale.

This course discusses strategies you can use when working on healthcare teams.

This course – along with part 3 of this series, “HMOD003 - Accessibility Design Solutions” – will guide you through the selling and designing of home modifications using an independent/assisted living strategy.

To help you understand where the home medical equipment (HME) customers are and some of the issues that are important to them.

This course will review the elements of asthma and the aspects of properly managing patients with the disease.

Essentially Women and VGM Education offer a bundle of courses that provide strategies to excel business through strengthening sales techniques and better serving customers.

This course will define chronic obstructive pulmonary disease (COPD) both as a primary disease state and as a co-morbid condition.

This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.

To increase the understanding of employees of health care facilities whose primary role is meal service in the areas of food safety and sanitation, the importance of following menus and care plan approaches, and customer service.

VGM Education and Live at Home offers a bundle of courses to assist home accessibility businesses in providing general education for their staff. This bundle of 30 courses cover a variety of topics including Sales & Marketing, Aging, Customer Service, Safety and more. What a great way to invest in yourself and your employees with continuing education from VGM! 

Please click on the link below for a listing of the courses offered in this bundle

Course List

This certification program is non-refundable once the student has been active in the courses.
Questions, contact VGM Live at Home at 877-404-2442 to learn more.

The purpose of this course is to provide education to home medical equipment (HME) employees who work with individuals with behavioral health disorders. Following this course, you will be able to identify the prevalence of mental health issues in the United States, define and possess knowledge of mental illness and substance-related and addictive disorders, and recognize various approaches to an individual’s care. This course will address the psychosocial needs of individuals with behavioral health issues and conclude which elements contribute to achieving the highest standard of care for such individuals.

This course provides strategies to help you create efficiencies within your company, efficiencies that will prepare you for increased financial limitations.

Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities. 

This course discusses the care of individuals with dementia and is intended to meet the Center for Medicare and Medicaid Services (CMS) requirements for dementia training. Topics covered include communication, behavior management, abuse prevention, and dementia. All staff working in the long-term care setting will increase their knowledge and skills in caring for people diagnosed with Alzheimer’s disease and other types of dementia.

To enhance the participant’s awareness of workplace violence, risks, risk factors, and prevention strategies.

All staff working in the long term care setting will increase their knowledge and skills in caring for persons diagnosed with Alzheimer’s disease or a related disorder.

Do you sell or rent TENS Units to customers in the state of OHIO?

The Ohio Respiratory Care Board regulates the HME law that requires licensure in order to sell or rent home medical equipment which includes TENS units.  One of the requirements to obtain your HME license is to have ten contact hours of continuing education per renewal cycle for staff rendering HME services to the public in the state of Ohio.

VGM Education is an approved source of continuing Education for licensed home medical equipment facilities.  Purchase this 15 course  Chiropractic Bundle  to select from a variety of courses that will meet the ten contact hour requirement.  If you would prefer to subscribe to our entire course catalog of over 300 courses,call 888-786-6628 for special pricing.