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This course explains how to bill Medicare for power wheelchairs and scooters (POVs), collectively referred to as power mobility devices (PMDs), and what documentation is required.

Health care workers in home care will learn the elements of effective communication, as well as techniques to implement within their workplace that will enhance their connections with colleagues and patients. Challenges to communication are addressed in this course as well as ways to best communicate with teammates and patients, and staff in other facilities or hospitals. Topics include considerations for personal preferences and identifiers, such as in persons with disabilities; cultural norms; inter- and intra-facility communication; and effective communication methods.

This course addresses TSA guidelines and provides you, the home medical equipment supplier, with information that you can in turn provide to your traveling customers.

This course is the recorded audio and slides presented by Heather Trumm and Ronda Buhrmester at the Heartland Conference 2019. Topics covered: definitions, reasons why therapeutic support is important, product explanations, and Medicare overview.

This course explains the importance of protecting your hearing, hands and feet. You should complete this course after completing Parts 1 and 2.

This course explains the importance of respiratory and head protection. You should complete this course after completing Part 1 and before completing Part 3.

To help you understand where the home medical equipment (HME) customers are and some of the issues that are important to them.

 In the sales role, asking the right questions is a great way to help you discover your prospect’s needs and what is important to them. This course will cover obstacles that sales representatives face in their sales presentations and help them ask strategic questions to increase their closing percentage.

The purpose of this course is to understand the cultural importance of the individual and those directly affected, including family and friends, in dealing with illness and death. As the U.S. becomes more ethnically and racially diverse and culturally complex, there is a need for understanding how to work with individuals who have different values, health beliefs, and perspectives about health and wellness than your own or those you are familiar with.

Continuing Education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.

This course defines PPE, explains both your and your employer’s responsibilities in providing and using PPE, and explains why eye and face protection is important. You should complete this course before completing Parts 2 and 3.

This course provides you with important information about how the credit card system works, some things to watch out for, and your responsibilities as a merchant.

This course highlights Medicare documentation requirements prior to claims submission. It is important to understand which type of order is required prior to delivery: Preliminary/Dispensing Order (can be verbal or written) or Standard Written Order Prior to Delivery.

This course is designed to provide you with awareness of basic first aid principles and the importance of first aid training courses. This information is only a guide. It is not a substitute for training or professional medical assistance.

Description

Diversity and inclusion are two important components of improving equality and advancement in the workplace. One cannot fully prosper without the other. This course is designed to provide both health care workers and employers a deeper understanding on the topic, a review of applicable federal laws, and guidance on how to implement the concepts of diversity and inclusion in the workplace.

This course describes how to develop an effective orientation program.

This course outlines why you should understand your customer and your own strengths and weaknesses in order to form effective sales and marketing strategies.

This course provides some effective approaches to selling to an ever-growing market of Americans: seniors, those 60 years of age and older.

Unique challenges can arise when performing perioperative care for older surgical patients. This course reviews the challenges of performing such care that all members of a patient’s health care team should be aware.

This course provides a general overview of the Americans with Disabilities Act of 1990 (ADA), the world's first comprehensive civil rights law for people with disabilities. This course will review Title I which covers ADA and employment: what types of businesses must comply, which job applicants and employees are protected, and the process for the accommodation of people with disabilities at work.

This course will also consider why the ADA was written, the importance of its intent, illustrate common myths, and present employer benefits of following the ADA law. This course is intended to give guidance to people working in the health care industry and is not intended as a substitute for legal advice.

This course addresses the issues surrounding a home medical equipment company's warehouse. Of primary concern is the proper management of cleanliness, temperature and humidity, pests, security, inventory, equipment processing and employee safety.

This course provides you strategies to look a little deeper into your accounts to - “dissect” them - to find out what makes them tick.

This course will guide you through the information required prior to submitting a claim and the correct ways to submit a claim. You will also learn the different types of claims.

This course provides a guide for cleaning and disinfecting many home medical products as well as the principles behind a variety of cleaning and disinfection procedures.

You never get a second chance to make a first impression, whether it is in person, over the phone or via email. This course provides you the tools for handling those first impression opportunities.

Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale.