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Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale.

 In the sales role, asking the right questions is a great way to help you discover your prospect’s needs and what is important to them. This course will cover obstacles that sales representatives face in their sales presentations and help them ask strategic questions to increase their closing percentage.

Essentially Women and VGM Education offer a bundle of courses that provide strategies to excel business through strengthening sales techniques and better serving customers.

Essentially Women and VGM Education offer a bundle of courses that present a groundwork for reinforcing the internal workings of a business from human resource needs to developing communication skills, and adhering to federal labor laws on employment.

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

This course discusses the topic of harassment in the workplace and speaks specifically about workplace bullying. You will learn what behaviors define bullying, the physical and mental effects of bullying, what to do if you are being bullied, and the ways bullying behaviors harm your company. Continuing education: This course does not offer any continuing education credits.

This course discusses what you can do if you become a victim of identity theft.

This course provides you strategies to look a little deeper into your accounts to - “dissect” them - to find out what makes them tick.

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

This course defines identity theft and what you can do to minimize your risk of becoming a victim of the crime.

People who are consumers of health care have rights, including the right to receive quality care. Along with those rights come certain responsibilities. This course explains what those rights and responsibilities are as defined in 1997 by the Advisory Commission on Consumer Protection and Quality in the Health Care Industry.

For most people, workplace stress is a given. But all stress isn’t created equal and maintaining focus, calm and confidence begin with self-awareness. This workshop will help you think about how stress shows up for you, identify concrete tools to help you maintain your best performance at work and communicate your needs and boundaries professionally. 

This course provides an overview of breast cancer, the most common form of non-skin cancer among women in the United States. This course explains the basics of what breast cancer is and its incidence.

This course provides an overview of health care workers’ roles in preventing needlesticks and other sharp object injuries, and what to do if such an event occurs. The lesson also illustrates how to implement a sharps injury prevention program.

This course provides the information you need to develop a Disaster Preparedness Plan for your HME business.

In this course, learners will need to look not only at the systemic issues of racism in the health care industry, but also their own biases, prejudices, and influence on patients’ care. Becoming knowledgeable and more comfortable with often uncomfortable truths, acknowledging differences, and understanding the issues that both health care workers and patients face are steps in breaking down historical barriers and broadening one’s perspectives.

Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities. 

This course will address Medicare coverage for nebulizer equipment and supplies.

This course introduces the concept of “consultative selling” whereby the customer is given the sense that he or she is always in control of the decision-making process.

In HR019c, you will learn about age-specific competency as it relates to people from newborn to preschool, school-age children, adolescents, young adults, middle-aged adults, and older adults. You will learn that to provide proper care, the caregiver’s communication, and approach should be appropriate for the person’s age.

Purpose: This is the final part of a three-part series exploring cultures, ethnicities, age-appropriate care, and historical issues that affect the present health care climate. ALL115a covers cultural competency in health care, ALL115b highlights age-specific considerations in health care, and ALL115c addresses past and current issues of the health care industry, such as racism and discrimination, and how to respond as an individual and facility.

In this course, learners will need to look not only at the systemic issues of racism in the industry, but also their own biases, prejudices, and influence on patients’/residents’ care. Becoming knowledgeable and more comfortable with often uncomfortable truths, acknowledging differences, and understanding the issues that both health care workers and patients/residents face are steps in breaking down historical barriers and broadening one’s perspectives.

This course provides a general overview of the Americans with Disabilities Act of 1990 (ADA), the world's first comprehensive civil rights law for people with disabilities. This course will review Title I which covers ADA and employment: what types of businesses must comply, which job applicants and employees are protected, and the process for the accommodation of people with disabilities at work.

This course will also consider why the ADA was written, the importance of its intent, illustrate common myths, and present employer benefits of following the ADA law. This course is intended to give guidance to people working in the health care industry and is not intended as a substitute for legal advice.

To help you understand where the home medical equipment (HME) customers are and some of the issues that are important to them.

This course offers an introduction to the Medicare program and the Centers for Medicare and Medicaid Services (CMS).

This online course outlines the OSHA guidelines and requirements for using Safety Data Sheets and the responsibilities for employee safety.