Search results for: 'manager training'
- HR012a Recruiting & Retaining Employees Part 1$15.95
This first part of the series focuses on recruiting the best people for your company.
Learn More - HR010 - Stress Management$36.00
This course will instruct you on how to recognize stress and give you effective tips to cope with it and eliminate it.
Learn More - HR006 - Diversity and Inclusion in the Workplace$42.00
Description
Diversity and inclusion are two important components of improving equality and advancement in the workplace. One cannot fully prosper without the other. This course is designed to provide both health care workers and employers a deeper understanding on the topic, a review of applicable federal laws, and guidance on how to implement the concepts of diversity and inclusion in the workplace.
Learn More - HR005 - Keys to Managing Your Stress$36.00
In this course, you will learn powerful ways to stop stress even before it arrives. You will also learn effective ways of handling the stress that does occur in your life, through healthy, productive outlets.
Learn More - HR004 - Interviewing and Hiring$23.00
This course will assist you in developing a framework to structure an interview in a lawful manner.
Learn More - HR003 - Employee Orientation$23.00
This course describes how to develop an effective orientation program.
Learn More - HR001 - Americans with Disabilities Act$36.00
This course provides a general overview of the Americans with Disabilities Act of 1990 (ADA), the world's first comprehensive civil rights law for people with disabilities. This course will review Title I which covers ADA and employment: what types of businesses must comply, which job applicants and employees are protected, and the process for the accommodation of people with disabilities at work.
This course will also consider why the ADA was written, the importance of its intent, illustrate common myths, and present employer benefits of following the ADA law. This course is intended to give guidance to people working in the health care industry and is not intended as a substitute for legal advice.
Learn More - HIP001 - Understanding HIPAA$23.00
This course provides an overview of HIPAA, including the reasons for the law, how it is enforced, how the law has changed over time and how HIPAA relates to the health care industry. You should complete this course before completing part two of this series (“HIP002 - Working with HIPAA”).
Learn More - CUST005 - First Impressions: You Only Get One Shot$42.00
You never get a second chance to make a first impression, whether it is in person, over the phone or via email. This course provides you the tools for handling those first impression opportunities.
Learn More - CUST003 - Helping Individuals with Disabilities$42.00
Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities.Â
Learn More - CUST002 - Retaining the Customers You Already Have$36.00
This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.
Learn More - CUST001 - Customer Service Strategies$42.00
In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.
Learn More - COMP004 - Email and Voicemail Etiquette$23.00
This course focuses on the appropriate use of two of the most powerful communication tools at our disposal today: email and voicemail.
Learn More - COMP003 - Electronic Communications$23.00
Electronic technology in the form of email and the Internet has transformed the workplace in more ways than anyone could have imagined 20 years ago. These technological advances, while beneficial, pose special problems for employers.
Learn More - COMP002 - Navigating the Internet$23.00
This course is designed to introduce the beginning computer user to the distinctive intricacies of the Internet.
Learn More - BUS015c - Avoiding Fraud and Forgery - Part 3$36.00
This course focuses on embezzlement.
Learn More - BUS015b - Avoiding Fraud and Forgery - Part 2$36.00
This course focuses on check forgery and credit card fraud.
Learn More - BUS015a - Avoiding Fraud and Forgery - Part 1$36.00
Small businesses nationwide are increasingly falling victim to fraud and forgery from outside as well as inside the business. This course focuses on negotiable instruments.
Learn More - BUS014 - Credit Card Processing 101$36.00
This course provides you with important information about how the credit card system works, some things to watch out for and your responsibilities as a merchant.
Learn More - BUS011 - Business Planning - A Financial View$15.95
This course discusses the three steps common to any business planning process.
Learn More - BUS005b - Identity Theft - Part 2$36.00
This course discusses what you can do if you become a victim of identity theft.
Learn More - BUS005a - Identity Theft - Part 1$36.00
This course defines identity theft and what you can do to minimize your risk of becoming a victim of the crime.
Learn More - BUS003 - Employment Law$15.95
This course will provide an overview of federal employment law and the principles on which it is based.
Learn More - BILL121 - Medicare Appeals Process$42.00
This course explains the structural and procedural changes that have been made to the process that Medicare beneficiaries can use to appeal claim denial and the steps that need to be followed in the appeals process.
Learn More - BILL118 - Understanding the Medicare Supplier Standards$42.00
This course provides explanation of the current standards that a durable medical equipment, prosthetics, orthotics and supplies (DMEPOS) supplier must meet to receive and maintain a Medicare Supplier Number and to submit claims to and receive payment from Medicare.
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