COMP004 - E-Mail and Voice Mail Etiquette

$23.00
SKU
012-COMP004

This course focuses on the appropriate use of two of the most powerful communication tools at our disposal today: email and voice mail.

This course focuses on the appropriate use of two of the most powerful communication tools at our disposal today: email and voice mail.


Learning objectives:

  1. Explain how clarity, conciseness, format and message length can make your emails more effective; 
  2. Explain ways that you can personalize your emails; 
  3. Explain how using the active voice can make your emails more effective; 
  4. Explain how proofreading and using spell checker can improve your emails; 
  5. Identify the “hazards” to watch out for when creating and sending emails; 
  6. Explain how the tone of your voice can dramatically affect the results of voice mail; 
  7. Explain why the first few seconds of a voice message often determines whether or not the message will be acted upon; 
  8. Identify the 10 most important things to remember when leaving a voice message. 
  9. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey.


Continuing education: 1.0 Category II CPE credits by the Board for Orthotist/Prosthetist Certification (BOC); VGM Education is authorized by IACET to offer 0.1 CEUs for this program.

More Information
Language English
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