COMP004 - Email and Voicemail Etiquette
This course focuses on the appropriate use of two of the most powerful communication tools at our disposal today: email and voicemail.
This course focuses on the appropriate use of two of the most powerful communication tools at our disposal today: email and voicemail. Learning objectives: 1. Explain how clarity, conciseness, format and message length can make your emails more effective; 2. Explain ways that you can personalize your emails; 3. Explain how using the active voice can make your emails more effective; 4. Explain how proofreading and using spell checker can improve your emails; 5. Identify the “hazards” to watch out for when creating and sending emails; 6. Explain how the tone of your voice can dramatically affect the results of voicemail; 7. Explain why the first few seconds of a voice message often determines whether or not the message will be acted upon; 8. Identify the 10 most important things to remember when leaving a voice message. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: 1.0 Category II CPE credits by the Board for Orthotist/Prosthetist Certification (BOC); VGM Education is authorized by IACET to offer 0.1 CEUs for this program.