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This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.

This course offers an introduction to the Medicare program and the Centers for Medicare and Medicaid Services (CMS).

This course introduces the biller to the intake process. It offers suggestions to help make the process more efficient and effective to reduce delays and denials.

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

Essentially Women and VGM Education offer a bundle of courses that cover the basics of billing and reimbursement for post-mastectomy providers. Courses contain billing basics, claims filing and processing claims, advanced beneficiary notice, external breast prosthesis documentation and billing, understanding the medicare supplier standards, introduction to patient receivable management, and medicare appeals process.

Essentially Women and VGM Education provide a bundle of courses that include education on the diseases and conditions post-mastectomy customers face, the organ systems typically affected, and home medical equipment used.

This course discusses the use of home medical equipment (HME), the financial aspects of HME products and services and the regulatory agencies that govern the HME industry.

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

This course introduces the new home medical equipment staff member to breast pumps. Because of the number of breast pumps and accessories on the market, this course will cover breast pumps in the broadest generic terms. For specific information related to a particular brand of breast pump, please consult the manufacturers. 

This course introduces the new home medical equipment staff member to lymphedema products (pumps and compression garments). Because of the multitude of brands of lymphedema products, this course will cover the products in the broadest generic terms. For specific information related to a particular brand of lymphedema products, please consult the vendors.

This course will provide an introduction to many financial concepts that will assist you in operating your business.

Purpose:  This is the second part of a three-part series exploring cultures, ethnicities, age-appropriate care, and historical issues that affect the present health care climate. ALL115a covers cultural competency in health care, ALL115b highlights age-specific considerations in health care, and ALL115c addresses past and current issues of the health care industry, such as racism and discrimination, and how to respond as an individual and facility.

In this course, health care professionals will increase their understanding and skills in providing optimal care to individuals from varying age groups.

This course discusses the topic of harassment in the workplace and speaks specifically about workplace bullying. You will learn what behaviors define bullying, the physical and mental effects of bullying, what to do if you are being bullied, and the ways bullying behaviors harm your company. Continuing education: This course does not offer any continuing education credits.

This course examines the health risks of being overweight, such as Type 2 diabetes, heart disease and stroke, cancer, sleep apnea, osteoarthritis, gallbladder disease, and fatty liver disease.

This course addresses the importance of applying industrial hygiene principles, developed by the Occupational Safety and Health Administration (OSHA), to make the workplace a safe environment for all employees.

Health care personnel will increase their understanding of the safeguards used to protect themselves and others against the health hazards which can result from exposure to blood and certain body fluids containing bloodborne pathogens.

This course provides information about tuberculosis (TB) that all health care providers should be aware of. You should complete the course “DMGT018 - Overview of Tuberculosis” before completing this course./span>

Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities. 

Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale.

This course provides you with information you can use when dealing with dying patients and their caregivers and family members.

For many years, health care and social service workers have faced a significant risk of job-related violence. Assaults represent a serious safety and health hazard within these industries. OSHA’s violence prevention guidelines provide the agency’s recommendations for reducing workplace violence. 

Essentially Women and VGM Education offer a bundle of courses that provide strategies to excel business through strengthening sales techniques and better serving customers.

This course will help you more effectively manage your business and understand the various management styles.

To enhance the participant’s awareness of workplace violence, risks, risk factors, and prevention strategies.

Purpose: This is the final part of a three-part series exploring cultures, ethnicities, age-appropriate care, and historical issues that affect the present health care climate. ALL115a covers cultural competency in health care, ALL115b highlights age-specific considerations in health care, and ALL115c addresses past and current issues of the health care industry, such as racism and discrimination, and how to respond as an individual and facility.

In this course, learners will need to look not only at the systemic issues of racism in the industry, but also their own biases, prejudices, and influence on patients’/residents’ care. Becoming knowledgeable and more comfortable with often uncomfortable truths, acknowledging differences, and understanding the issues that both health care workers and patients/residents face are steps in breaking down historical barriers and broadening one’s perspectives.