Search results for: 'phone skills'
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SELL005 - Where are My Customers? An Overview of Selling Skills$23.00Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale.
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CUST005 - First Impressions: You Only Get One Shot$42.00You never get a second chance to make a first impression, whether it is in person, over the phone or via email. This course provides you the tools for handling those first impression opportunities.
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ALL104 - Customer Service & Health Care for Non-Supervisory Staff (1.0 HR)$15.95To improve customer service in health care.
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CNA120 - Caring for You: Critical Thinking (0.5 HR)$11.95Certified Nursing Assistants (CNAs) will gain knowledge and skills related to critical thinking.
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NUR201 - The Nurse Leader and Team Building (1.5 HR)$20.95The purpose of this course is to investigate team building within the context of nursing leadership and improve the nurse’s knowledge of effective leadership skills.
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NUR200 - The Nurse as a Leader (1.5 HR)$20.95The purpose of this program is to present the skills and characteristics necessary to perform the effective nursing leadership roles required in today’s health care environment.
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NUR202 - The Nurse Leader and Teamwork (1.5 HR)$20.95The purpose of this course is to investigate the application of the team within the context of nursing leadership and improve the nurse’s knowledge of effective leadership skills.
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REG116 - Ladder Safety (0.5 HR)$11.95
Learners will gain knowledge and skills related to ladder safety.
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NUR190 - Critical Thinking (1.0 HR)$15.95Nurses will gain knowledge and skills related to critical thinking.
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NUR115 - Nursing Documentation (1.5 HR)$20.95Nurses will gain knowledge and skills related to the documentation of information in the patient’s medical record.
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Series - 4 Hour Dementia Training Module A (4.0 HR)$44.95
All staff working in the long term care setting will increase their and skills in caring for persons diagnosed with Alzheimer’s disease or a related disorder. This bundle of courses includes the following modules: Understanding Alzheimer’s Disease, Communication, and Behavior Management.
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CNA118 - Taking Vital Signs (0.5 HR)$11.95
The nursing assistant will understand skills required to obtain accurate vital sign measurements and to communicate important clinical information to the care team.
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CNA119 - Preventing Falls (1.0 HR)$15.95
The certified nursing assistant will increase his/her understanding and skills for preventing falls and making the environment a safe place for resident care.
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SELL001 - Sales Account Management$23.00This course will help you sharpen your skills in sales account management. Topics range from information you should record in an account to sales presentation techniques.
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CNA110 - Nutrition & Hydration: Intake & Output (1.0 HR)$11.95The nursing assistant will enhance their knowledge and skills in calculating intake and output and determining percentage of meal completed for their residents.
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NUR182 - Pressure Ulcers (1.0 HR)$15.95
Health care personnel will increase their care giving skills and understanding of patients with pressure ulcers.
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NUR155 - Preventing Medical Errors: Florida (2.0 HR)$30.95
Health care personnel working in any setting will increase their understanding of and skills for eliminating medical errors.
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NHA103 - Admin: Dementia Training (5.25 HR)$115.95All staff working in the long term care setting will increase their knowledge and skills in caring for persons diagnosed with Alzheimer’s disease or a related disorder.
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NUR102 - Autoimmune Disorders (4.0 HR)$47.95Health care providers will increase their understanding of a variety of common autoimmune disorders including skills needed for patient care.
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Series - 4 Hour Dementia Training Module B (4.0 HR)$44.95All staff working in the long term care setting will increase their and skills in caring for persons diagnosed with Alzheimer’s disease or a related disorder. This bundle of courses includes the following modules: Philosophy of Care Family & Staff Issues, Activities for Persons with Dementia, Activities of Daily Living Medication & Nutrition, and Ethical Issues.
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SAF100 - Back Safety (1.0 HR)$15.95Health care employees will be able to increase their knowledge and skills for protecting their back from injury when working with individuals who require assistance with moving and lifting.
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SAF102 - Preventing Falls (1.0 HR)$15.95
Health care providers will increase their understanding and skills for preventing falls and making the environment a safe place for resident care.
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Series - Nurse Leadership Certificate Program (12.0 HR)$199.95The nine-part certificate program provides an in-depth understanding of the skills and characteristics necessary to be an effective nurse leader. This series is designed to provide nurses at all levels with practical training that can be put to use in any health care environment.
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REG120 - Dementia - Communication, Behavior Management, and Abuse Prevention (1.0 HR)$15.95This course discusses the care of individuals with dementia and is intended to meet the Center for Medicare and Medicaid Services (CMS) requirements for dementia training. Topics covered include communication, behavior management, abuse prevention, and dementia. All staff working in the long-term care setting will increase their knowledge and skills in caring for people diagnosed with Alzheimer’s disease and other types of dementia.
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NUR122 - Preventing Medical Errors (1.0 HR)$15.95
Health care personnel working in any setting will increase their understanding of and skills for eliminating medical errors.
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