Search results for: 'safety and new product services'

This course will cover how to effectively develop, deliver and evaluate a successful new employee orientation program. This course also includes a variety of useful checklists, activities and evaluation forms.

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

Methamphetamine addiction has grown to epidemic proportions in the United States. Chemicals used to make meth include ephedrine, pseudoephedrine, and phenylpropanolamine which are found in many cough and cold products and are known as “scheduled listed chemical products” (or SLCPs). Recent federal legislation requires all “regulated sellers” of products containing these three products to self-certify with the Drug Enforcement Administration (DEA) before selling the products. While this course does not satisfy the DEA's self-certifying requirement, it does provide the information the DEA requires in order to self-certify.

The purpose of this course is to provide education to home medical equipment (HME) employees who work with individuals with behavioral health disorders. Following this course, you will be able to identify the prevalence of mental health issues in the United States, define and possess knowledge of mental illness and substance-related and addictive disorders, and recognize various approaches to an individual’s care. This course will address the psychosocial needs of individuals with behavioral health issues and conclude which elements contribute to achieving the highest standard of care for such individuals.

This is the second of a two-part series of courses that discusses a wide range of issues related to workplace safety. In this second part, we’ll address procedures to report and investigate accidents and other emergencies; basic safety rules and standards your company should consider adopting; how to handle hazard communication, bloodborne pathogens, safe electrical procedures, and process safety management.

In this first part of the series, we'll address the areas of responsibility for enforcing safety rules within your company; how to identify, analyze and control hazards within your facility; the types of inspections you should be conducting in your workplace; and the type of safety training your company should be offering to your employees.

This course is designed to assist billers and patient service personnel in understanding Medicare oxygen reimbursement.

This course reviews common types of skin cleansers, their formulation, ingredients, skin compatibility, pH, and related infection control issues.

To identify ways to promote environmental safety in the health care setting. Every facility should be safe for their patients/residents and staff. This course will review some of the basic elements of environmental safety for long-term care facilities. Key points on the topics of fire safety, hazard communication, lockout/tagout, internal disaster preparedness, and water management are included. U.S. Occupational Safety and Health Administration (OSHA) is the federal agency responsible for oversight of employee safety. The guidelines in this course are based on OSHA regulations.

For many years, health care and social service workers have faced a heightened risk of job‑related violence. Assaults and other violent incidents represent serious safety and health hazards within these industries. OSHA’s workplace violence prevention guidelines provide recommendations and best practices to help employers identify risks, implement preventive measures, and reduce the likelihood and severity of workplace violence incidents. (This course is intended for safety coordinators. Health care workers should complete SAFE015 - Preventing Workplace Violence instead.)

This course focuses on recognizing common back injury risk factors, understanding how work tasks contribute to strain, and identifying safer alternatives to manual lifting. Emphasis is placed on hazard recognition, use of equipment and assistance, proper task planning, and work practices that support back health and reduce injury risk.

This course will address Medicare coverage for several frequently ordered durable medical equipment products. This course will also explain the process of billing Medicare for capped rental items and inexpensive and routinely purchased items.

This course provides a general overview of the structure and function of the male and female reproductive systems including a discussion of the major diseases that can affect them.

This course offers an introduction to the Medicare program and the Centers for Medicare and Medicaid Services (CMS).

In this course, you will learn powerful ways to stop stress even before it arrives. You will also learn effective ways of handling the stress that does occur in your life, through healthy, productive outlets.

This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.

This online course outlines the OSHA guidelines and requirements for using Safety Data Sheets and the responsibilities for employee safety.

This course addresses the importance of applying industrial hygiene principles, developed by the Occupational Safety and Health Administration (OSHA), to make the workplace a safe environment for all employees.

This course defines customer service, who the customer is, how to deal with customers effectively, and proper telephone techniques.

This course describes sound hazards and how to measure sound for proper safety levels.

Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale.

A fire prevention plan (FPP) is a written document required by particular OSHA standards. The purpose of an FPP is to outline major fire hazards and the steps that a company takes to prevent a fire from occurring in the workplace. This course is intended to help safety coordinators develop a fire prevention plan that complies with OSHA standards. (Health care employees should take SAFE030 – Fire Safety instead.)

You should complete “SAFE017 - Developing an Emergency Action Plan” before taking this course, and you should complete this course before taking the “SAFE019 – Managing Fire Extinguisher Systems” course. 

This course introduces the new home medical equipment staff member to non-invasive bone growth stimulators. This course will cover bone growth stimulators in the broadest generic terms. For specific information related to a particular brand of bone growth stimulator, please consult the manufacturers. This course also includes links to bone growth stimulator manufacturers.

This course discusses strategies you can use when working on healthcare teams.

An emergency action plan (EAP) is a written document required by particular OSHA standards. The purpose of an EAP is to facilitate and organize employer and employee actions during workplace emergencies. If you are required to have an EAP, this course will guide you through the development of an EAP. Note: This training is intended for safety coordinators and others who may assist in developing an EAP.