Search results for: 'home health patient rights'

People who are consumers of health care have rights, including the right to receive quality care. Along with those rights come certain responsibilities. This course explains what those rights and responsibilities are as defined in 1997 by the Advisory Commission on Consumer Protection and Quality in the Health Care Industry.

This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.

The purpose of this course is to provide education to home medical equipment (HME) employees who work with individuals with behavioral health disorders. Following this course, you will be able to identify the prevalence of mental health issues in the United States, define and possess knowledge of mental illness and substance-related and addictive disorders, and recognize various approaches to an individual’s care. This course will address the psychosocial needs of individuals with behavioral health issues and conclude which elements contribute to achieving the highest standard of care for such individuals.

In this course, learners will need to look not only at the systemic issues of racism in the health care industry, but also their own biases, prejudices, and influence on patients’ care. Becoming knowledgeable and more comfortable with often uncomfortable truths, acknowledging differences, and understanding the issues that both health care workers and patients face are steps in breaking down historical barriers and broadening one’s perspectives.

This course provides information about tuberculosis (TB) that all health care providers should be aware of. You should complete the course “DMGT018 - Overview of Tuberculosis” before completing this course./span>

Health care facilities strive to provide a positive, discrimination-free environment for employees. Sexual harassment is a form of sex discrimination, which is a violation of Title VII of the Civil Rights Act of 1964. Sexual harassment affects an individual’s employment, interferes with work performance, and creates an intimidating, hostile, or offensive work environment. This course will provide an overview of the issue of sexual harassment in the workplace, how it can be prevented, and the U.S. Equal Employment Opportunity Commission’s (EEOC) process for receiving and resolving complaints.

Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities. 

While effective communication should be a focus of home medical equipment specialists with all ages of patients, special attention should be paid to working with older adults as an increase in age can bring about medical conditions that may require more patience and an adjustment in how one provides and receives medical information. This course includes tips on how to better facilitate communication with older adult populations.

This course is intended to apply your knowledge of HIPAA basics to the workplace. You should complete part one of this series (“HIP001 – Understanding HIPAA”) before taking this course.

Health care facilities strive to provide a positive, discrimination-free environment for employees. Sexual harassment is a form of sex discrimination, which is a violation of Title VII of the Civil Rights Act of 1964. Sexual harassment affects an individual’s employment, interferes with work performance, and creates an intimidating, hostile, or offensive work environment. This course will provide an overview of the issue of sexual harassment in the workplace, how it can be prevented, and the U.S. Equal Employment Opportunity Commission’s (EEOC) process for receiving and resolving complaints.

One of the realities of working in health care is that patient deaths occur. Health care professionals are in a distinct position to provide end-of-life care to patients while also supporting their families during this time. Responsibilities of health care providers may include delivering personal care, offering support, and ensuring comfort for individuals under their care. Dying is a personal journey experienced uniquely by each individual. How people cope during this stage of life is largely influenced by their past experiences with death, as well as their cultural attitudes and beliefs. This course provides learners with the knowledge and skills needed to oversee and support the delivery of high-quality end-of-life care, while guiding teams in meeting the needs of patients, families, and caregivers.

This course examines the health risks of being overweight, such as Type 2 diabetes, heart disease and stroke, cancer, sleep apnea, osteoarthritis, gallbladder disease, and fatty liver disease.

This course addresses the importance of applying industrial hygiene principles, developed by the Occupational Safety and Health Administration (OSHA), to make the workplace a safe environment for all employees.

Health care personnel will increase their understanding of the safeguards used to protect themselves and others against the health hazards which can result from exposure to blood and certain body fluids containing bloodborne pathogens.

This course provides a general overview of the Americans with Disabilities Act of 1990 (ADA), the world's first comprehensive civil rights law for people with disabilities. This course will review Title I which covers ADA and employment: what types of businesses must comply, which job applicants and employees are protected, and the process for the accommodation of people with disabilities at work.

This course will also consider why the ADA was written, the importance of its intent, illustrate common myths, and present employer benefits of following the ADA law. This course is intended to give guidance to people working in the health care industry and is not intended as a substitute for legal advice.

Post-traumatic stress disorder (PTSD) is a dramatic life-altering condition that causes intense feelings of horror, fear, and hopelessness. The purpose of this course is to assist health care workers in identifying symptoms of PTSD and understanding its impact. Topics will also include treatment options as well as in-the-moment techniques to help patients cope with trauma or PTSD symptoms.

 In the sales role, asking the right questions is a great way to help you discover your prospect’s needs and what is important to them. This course will cover obstacles that sales representatives face in their sales presentations and help them ask strategic questions to increase their closing percentage.

Unique challenges can arise when performing perioperative care for older surgical patients. This course reviews the challenges of performing such care that all members of a patient’s health care team should be aware.

With an advance directive, patients can make known their wishes for future medical care in the event they become unable to make their own decisions about health care. This course provides information about the types of advance directives available.

This course discusses sexual harassment: how to identify it, its legal aspects, how to prevent it from happening in your organization, and how to conduct an equitable investigation. 

This course provides strategies to help you create efficiencies within your company, efficiencies that will prepare you for increased financial limitations.

To help you understand where the home medical equipment (HME) customers are and some of the issues that are important to them.

This course discusses issues, interventions and information pertinent to case managers who work with patients who have sustained a traumatic brain injury (TBI).

Disease management is one approach that aims to provide better care while reducing the costs of caring for the chronically ill. This course was provided by the Center on an Aging Society.

This course introduces the new home medical equipment staff member to non-invasive bone growth stimulators. This course will cover bone growth stimulators in the broadest generic terms. For specific information related to a particular brand of bone growth stimulator, please consult the manufacturers. This course also includes links to bone growth stimulator manufacturers.