Search results for: 'patient complaint'

This course examines the power of a complaint, how it affects your business reputation, and provides strategies for solving the problem.

This course introduces the new home medical equipment staff member to patient lift systems.

This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.

This course provides information about the types of health problems that indoor air contaminants can create, and recommendations that employers can implement to safeguard against those problems. Learning objectives: 1. List the primary sources of indoor air quality problems; 2. Identify the two types of building problems that cause employee complaints; 3. List the main indoor pollutants and sources; 4. Describe how to investigate office-related complaints; 5. Explain how OSHA conducts indoor air quality inspections; 6. Describe what an employer can do to prevent or alleviate indoor air quality problems. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.

People who are consumers of health care have rights, including the right to receive quality care. Along with those rights come certain responsibilities. This course explains what those rights and responsibilities are as defined in 1997 by the Advisory Commission on Consumer Protection and Quality in the Health Care Industry.

This course explains the tasks that should be – and in some situations are required to be – completed by HME delivery techs in a patient's home.

This on-demand webinar reviews Tag K0921 as it relates to Patient Care-Related Electrical Equipment (PCREE) and testing requirements.

This course is free for IHCA/INCAL members. Contact IHCA for the discount code.

.5 CEUs will be awarded for this webinar.

Patients have rights that health care providers are required to follow. These rights ensure that all patients are given choices, have the rights to refuse services or care, understand treatments, and receive quality care. This course is designed to give an overview of patient rights following the federal model patient bill of rights that are a condition of participation in Medicare and Medicaid. If the patient lacks decision-making ability or is legally incompetent, a designated surrogate, family member, or guardian can exercise the patient’s rights on their behalf. You will learn about various types of advance directives, which are legal documents that detail a patient’s health care preferences and end-of-life decisions.

To assist the learner in recognizing and understanding the signs and symptoms of the active dying process and the corresponding care interventions.

Health care professionals will increase their understanding of the nutrition and hydration needs of their elderly patients.

Health care facilities strive to provide a positive, discrimination-free environment for employees. Sexual harassment is a form of sex discrimination, which is a violation of Title VII of the Civil Rights Act of 1964. Sexual harassment affects an individual’s employment, interferes with work performance, and creates an intimidating, hostile, or offensive work environment. This course will provide an overview of the issue of sexual harassment in the workplace, how it can be prevented, and the U.S. Equal Employment Opportunity Commission’s (EEOC) process for receiving and resolving complaints.

Essentially Women and VGM Education offer a bundle of courses that provide strategies to excel business through strengthening sales techniques and better serving customers.

Health care workers will understand the warning signs of Alzheimer’s, the diagnosis process, the stages of the disease, and how to keep the resident safe, as well as how to care for a resident with Alzheimer’s disease. Prevention and future outlook of Alzheimer’s will be discussed.

Health care facilities strive to provide a positive, discrimination-free environment for employees. Sexual harassment is a form of sex discrimination, which is a violation of Title VII of the Civil Rights Act of 1964. Sexual harassment affects an individual’s employment, interferes with work performance, and creates an intimidating, hostile, or offensive work environment. This course will provide an overview of the issue of sexual harassment in the workplace, how it can be prevented, and the U.S. Equal Employment Opportunity Commission’s (EEOC) process for receiving and resolving complaints.

The purpose of this course is to help nurses and other health care professionals with incorporating the Patient Protection and Affordable Care Act Patient’s Bill of Rights into their practice and into their patient education. 

A stroke is a medical emergency which occurs when blood flow to the brain is disrupted in some way. Prompt treatment can be lifesaving and may increase the likelihood of successful recovery. This course is designed to provide the nursing assistant with basic knowledge and understanding of stroke, including warning signs and tools to best care for a resident who has experienced a stroke.

Health care providers will increase their understanding of managing and treating aggressive behaviors in older adults.

Behavioral symptoms of aggression in older adults are often misunderstood and mismanaged. Accurate assessment of social, psychological, personal, and medical needs is important to the appropriate approach and treatment. This self-study will help the health care worker understand and implement appropriate interventions for aggressive behaviors.

To improve communication with patients with special needs.

Pediatric PAP mask fittings require sensitivity and compassion toward patients, encouragement of family support, and sometimes, imagination. In this course, sleep technicians, pediatric respiratory therapists, clinicians, and all others fitting pediatric patients will learn about diagnoses common in children requiring PAP masks, as well as the fundamentals for creating a comfortable, successful mask fitting.

This course on mask fitting will help the clinician find an optimal fit for their patients and achieve optimal comfort as they wear the mask over the duration of their therapy. Finding the best fit and comfort will help improve therapy compliance on the part of the patient.

This course will define sleep-disordered breathing and aspects of long-term management of the patient with this illness.

This course is designed to assist billers and patient service personnel in understanding Medicare oxygen reimbursement.