Search results for: 'rethinking the customers you already have'

This course defines customer service, who the customer is, how to deal with customers effectively, and proper telephone techniques.

C.E.A.C and C.E.A.C Mastery Renewal intended for those who have already participated in the CEAC311- C.E.A.C. Renewal or the CEAC212 – Certified Environmental Access Consultant (C.E.A.C) Program that included the new course content from The Home Safety Assessment Consultant (HSAC). Participation in the renewal is required to maintain your certification for two-years.

The renewal fee is valid for two years from purchase date and is non-refundable. Failure to renew in the two-year timeframe will result in cancelation.  If you have any questions about the renewal process or which renewal purchase is right for you, please do not hesitate to contact VGM Live At Home at 877-404-2442. 

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

Learn to lead with intelligence, compassion, motivation and purpose through VGM Education’s Leadership Mastery Program. Designed for both new and seasoned leaders, this concise 12-module program offers strategies to bring out the best in you and your team. From balancing the books to connecting more consciously, you will acquire practical, essential skills to make an immediate, positive impact within your role and workplace. Titles include:

• Making Meetings Meaningful
• From Doer to Manager
• Crucial Conversations
• Employee Engagement
• Leading for Financial Fitness
• The Paragon Principles: Rethinking Your Professional Image
• Emotional Intelligence 101
• Mixing and Matching Working Styles
• Conducting Evaluations and Tracking KPIs
• Keys to Effective Communication
• Using Financial Statements as a Management Tool
• Smart Hiring

Significant discount is available to VGM Members! 
Call us prior to purchase for your discount code: 866-227-8171.

To help you understand where the home medical equipment (HME) customers are and some of the issues that are important to them.

The purpose of this course is to improve customer service in health care.

This course addresses TSA guidelines and provides you, the home medical equipment supplier, with information that you can in turn provide to your traveling customers.

This course provides strategies to help you create efficiencies within your company, efficiencies that will prepare you for increased financial limitations.

This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.

Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities. 

You never get a second chance to make a first impression, whether it is in person, over the phone or via email. This course provides you the tools for handling those first impression opportunities.

This course addresses those TSA guidelines and provides you, the home medical equipment supplier, with information that you can in turn provide to your supplemental oxygen customers.

Any place of work is susceptible to violence in the workplace. An active shooter is a person actively engaged in killing or attempting to keep people in a confined space or other populated areas. This course guides nurses to respond in an active shooter wherever they are, including a hospital, nursing home, outpatient clinic, or any other health care facility.

Any place of work is susceptible to violence in the workplace. An active shooter is a person actively engaged in killing or attempting to kill people in a confined space or other populated areas. This course guides all employees so they can prepare to respond to an active shooter wherever they are. 

This course is a three-part module about DOT driver’s training.

C.E.A.C. and C.E.A.C. Mastery Renewal intended for those who have participated in C.E.A.C 211- Certified Environmental Access Consultant (C.E.A.C.) Program and have not yet renewed their 2020-2023 certifications. This purchase consists of the Home Safety Assessment Consultant (HSAC) course that is a requirement for renewal of your certification and a renewal contact verification form. Your updated certificate for the C.E.A.C. or C.E.A.C. Mastery will be issued only after the contact verification form and the HSAC is completed. The certification will be renewed with a two-year time period. 

The renewal fee is valid for two years from purchase date and is non-refundable. Failure to renew in the two-year timeframe will result in cancelation.  If you have any questions about the renewal process or which renewal purchase is right for you, please do not hesitate to contact VGM Live at Home at 877-404-2442. 

This course outlines why you should understand your customer and your own strengths and weaknesses in order to form effective sales and marketing strategies.

Navigating through crucial conversations can be difficult and nerve-racking for both new and experienced leaders. When you lead a team of people, you’ll undoubtedly run into situations you need to address, and it is your responsibility as a leader to have crucial conversations with your staff to ensure both the individual and the team are moving in the right direction. This course will help you learn the secrets of turning difficult conversations into successful interactions.

There are no CEUs for this course.