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You never get a second chance to make a first impression, whether it is in person, over the phone or via email. This course provides you the tools for handling those first impression opportunities.

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This course covers the topic of business ethics. Ethics is a challenging topic in the workplace because not every problem has a single correct solution. This course is intended to give you guidelines and get you thinking about ethical decisions in business.

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 In the sales role, asking the right questions is a great way to help you discover your prospect’s needs and what is important to them. This course will cover obstacles that sales representatives face in their sales presentations and help them ask strategic questions to increase their closing percentage.

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This course is based on the Short Course in Medical Terminology written by Dr. William J. Dyche, Professor of Anatomy, Des Moines University - Osteopathic Medical Center. Because these modules build on one another, it is highly recommended that you complete this series in order: Part 1, then Part 2, then Part 3.

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This is the second in a two-part series of modules which make up a course on obstructive sleep apnea (OSA), a serious breathing disorder characterized by periodic cessation or markedly diminished breathing during sleep. Part 2 will discuss treatment options, comorbid conditions, and consequences if OSA is untreated.

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This course discusses what you can do if you become a victim of identity theft.

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This course focuses on forklift inspection and operation, load handling, and forklift refueling. You should complete Part 1 of this series before completing this course.

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This second part summarizes what health experts know about how people can prevent or reduce allergic reactions, how to treat these reactions, and what medical researchers are doing to help people who suffer from these allergies. You should complete RESP015a - Airborne Allergens - Part before taking this course.

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This is the second of a two-part series of courses that discusses a wide range of issues related to workplace safety. In this second part, we’ll address procedures to report and investigate accidents and other emergencies; basic safety rules and standards your company should consider adopting; how to handle hazard communication, bloodborne pathogens, safe electrical procedures, and process safety management.

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This course is the second of a 3-part series that illustrates simple, inexpensive principles that will help you create a safe and comfortable computer workstation.

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This course focuses on the resume screening process, filling an open position, and retaining your best employees.

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This course will explain ileostomies and urostomies, and discuss common problems and issues associated with ostomies.

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This course explains the importance of respiratory and head protection. You should complete this course after completing Part 1 and before completing Part 3.

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This second part focuses on the treatment of sleep disordered breathing, and explains how care professionals can improve OSA screening and therapy in their practice.

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This course focuses on check forgery and credit card fraud.

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This course discusses sexual harassment: how to identify it, its legal aspects, how to prevent it from happening in your organization, and how to conduct an equitable investigation. 

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This course will review the National Pressure Ulcer Advisory Panel (NPUAP) staging guidelines of pressure ulcers and the risk factors for developing a pressure ulcer. You should complete Part 1 of this series before starting this course, and you should complete this course before starting Part 3.

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This course covers basic home care equipment as a guide to the new HME employee.

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This course addresses TSA guidelines and provides you, the home medical equipment supplier, with information that you can in turn provide to your traveling customers.

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Aunque la comunicación efectiva debe ser un enfoque para los especialistas de equipamiento médico a domicilio con pacientes de todas las edades, debe prestarse especial atención al trabajar con adultos mayores, ya que un aumento en la edad puede provocar condiciones médicas que requieran más paciencia y un ajuste en cómo uno provee y recibe información médica. Este curso incluye consejos sobre cómo facilitar mejor la comunicación con las poblaciones de adultos mayores.

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In HR019b, you will learn how racial and cultural differences may affect health care needs and how care is delivered. You will also learn that religious beliefs are also common sources of conflict and misunderstanding in a health care setting. Religious and spiritual beliefs may also affect a person's needs relating to health care, death, and dying.

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Health care facilities strive to provide a positive, discrimination-free environment for employees. Sexual harassment is a form of sex discrimination, which is a violation of Title VII of the Civil Rights Act of 1964. Sexual harassment affects an individual’s employment, interferes with work performance, and creates an intimidating, hostile, or offensive work environment. This course will provide an overview of the issue of sexual harassment in the workplace, how it can be prevented, and the U.S. Equal Employment Opportunity Commission’s (EEOC) process for receiving and resolving complaints.

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Las instalaciones del cuidado de la salud deben proporcionar un entorno positivo y libre de discriminación para todos los empleados. Learn More

This course covers basic safety and component information, center of gravity, and operating hazards. You should complete this course before completing Part 2.

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This course explains the importance of protecting your hearing, hands and feet. You should complete this course after completing Parts 1 and 2.

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