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This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.

This course offers an introduction to the Medicare program and the Centers for Medicare and Medicaid Services (CMS).

This course introduces the biller to the intake process. It offers suggestions to help make the process more efficient and effective to reduce delays and denials.

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

As sales professionals, we deal with different types of customer behavior styles. To be successful in our career we must recognize these behavior styles and know how to adjust our selling style to win the relationship and the sale. This course will go over the four DISC behavior styles so that you can better identify them and become more successful at presenting to the needs of the prospect. Continuing Education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.

This course discusses the use of home medical equipment (HME), the financial aspects of HME products and services and the regulatory agencies that govern the HME industry.

This course explains how to bill Medicare fee-for-service (FFS) for all types of pressure-reducing support surfaces and provide the documentation necessary to submit a clean claim. Before taking this course, you should complete the courses: BILL100 – Introduction to CMS and Medicare, BILL105 – Frequently Ordered DME, and BILL106 – Advance Beneficiary Notice (ABN).

This course addresses the occupational hazards that can occur in a patient’s home setting and the measures that can be taken to prevent injury should hazards occur.

This course introduces the new home medical equipment staff member to TENS units. Because of the multitude of TENS units and accessories on the market, this course will cover TENS units in the broadest generic terms. For specific information related to a particular brand of TENS unit, please consult the manufacturers. This course also includes links to several TENS unit manufacturers.

This course introduces the new home medical equipment staff member to aerosol nebulizer systems. Because of the multitude of brands of nebulizers and other system components on the market, this course will cover the devices in the broadest generic terms. For specific information related to a particular brand of nebulizers and system components, please consult the manufacturers. This course also includes links to several manufacturers.

This course introduces the new home medical equipment staff member to oxygen concentrators. Because of the multitude of brands of oxygen concentrators and accessories on the market, this course will cover oxygen concentrators in the broadest generic terms. For specific information related to a particular brand of oxygen concentrator, please consult the manufacturers. 

This course introduces the new home medical equipment staff member to standard ambulatory aids (canes, crutches and walkers). Because of the multitude of brands of ambulatory aids and accessories on the market, this course will cover ambulatory aids in the broadest generic terms. For specific information related to a particular brand of ambulatory aid, please consult the vendors.

This course introduces the new home medical equipment staff members to hospital beds.

This course introduces the new home medical equipment staff member to pulse oximeters

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

This course introduces the new home medical equipment staff member to enteral nutrition pumps. Because of the multitude of enteral nutrition pumps and accessories on the market, this course will cover enteral nutrition pumps in the broadest generic terms. For specific information related to a particular brand of enteral nutrition pump, please consult the manufacturers. 

This course introduces the new home medical equipment staff member to patient lift systems.

This course introduces the new home medical equipment staff member to medical trapeze systems.

This course introduces the new home medical equipment staff member to non-invasive bone growth stimulators. This course will cover bone growth stimulators in the broadest generic terms. For specific information related to a particular brand of bone growth stimulator, please consult the manufacturers. This course also includes links to bone growth stimulator manufacturers.

This course introduces you to spirometry. This measurement can help the clinician determine whether an individual has a disease in the lungs and help determine whether the disease is obstructive or restrictive. Because of the variety of spirometry systems and accessories on the market, this course will cover spirometry systems in the broadest generic terms. For specific information related to a particular brand of system, please consult the manufacturers. This course also includes a link to VGM Participating vendors of spirometry systems and accessories and of peak flow meters. You should complete the following courses before beginning this course: DMGT016 - Overview of Cystic Fibrosis, DMGT018 - Overview of Tuberculosis, RESP009 - Asthma Management: Interventions and Strategies, and RESP010 - Intervention and Strategies of the COPD Population.

This course introduces the new home medical equipment staff member to breast pumps. Because of the number of breast pumps and accessories on the market, this course will cover breast pumps in the broadest generic terms. For specific information related to a particular brand of breast pump, please consult the manufacturers. 

This course introduces the new home medical equipment staff member to lymphedema products (pumps and compression garments). Because of the multitude of brands of lymphedema products, this course will cover the products in the broadest generic terms. For specific information related to a particular brand of lymphedema products, please consult the vendors.

This course introduces the new home medical equipment staff member to the low loss air mattresses. Because of the multitude of brands of low loss air mattresses and accessories on the market, this course will cover low loss air mattresses in the broadest generic terms. For specific information related to a particular brand of low loss air mattresses, please consult the manufacturers. This course also includes links to several low loss air mattress manufacturers.

This course introduces the new home medical equipment staff member to standard therapy for obstructive sleep apnea (OSA): CPAP (continuous positive airway pressure), auto-adjusting CPAP, and bilevel PAP (BiPAP). Because of the multitude of brands of PAP devices and accessories on the market, this course covers the devices in the broadest generic terms. For specific information related to a particular brand of CPAP, auto-adjusting CPAP, or BiPAP, please consult the device manufacturers.

This course introduces the new home medical equipment staff member to continuous passive motion (CPM) units. Because of the multitude of CPM units and accessories on the market, this course will cover CPM units in the broadest generic terms. For specific information related to a particular brand of CPM unit, please consult the manufacturer.