Search results for: 'customer service health'

The purpose of this course is to improve customer service in health care.

The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) has approved the above named program for continuing education credit. 

To improve customer service in health care.

The purpose of this course is to improve customer service in health care.

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

The purpose of this course is to provide education to home medical equipment (HME) employees who work with individuals with behavioral health disorders. Following this course, you will be able to identify the prevalence of mental health issues in the United States, define and possess knowledge of mental illness and substance-related and addictive disorders, and recognize various approaches to an individual’s care. This course will address the psychosocial needs of individuals with behavioral health issues and conclude which elements contribute to achieving the highest standard of care for such individuals.

This course provides you strategies to increase sales of wheelchair upgrades and accessories, and to increase customer satisfaction in the process. The material used for this course is reprinted with permission from HomeCareXtra. Copyright 2005 PRIMEDIA Business Magazines and Media.

Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale.

To help you understand where the home medical equipment (HME) customers are and some of the issues that are important to them.

To increase the understanding of employees of health care facilities whose primary role is meal service in the areas of food safety and sanitation, the importance of following menus and care plan approaches, and customer service.

This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.

Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities. 

Health care professionals working in any setting will increase their understanding and skills in providing optimal care to patients from diverse cultures, religious beliefs, and varying age groups.

The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) has approved the above named program for continuing education credit.

Essentially Women and VGM Education provide a bundle of courses that include education on the diseases and conditions post-mastectomy customers face, the organ systems typically affected, and home medical equipment used.

This course informs health care workers on how implicit biases are formed, their causes, and the harm they can create. Methods for recognizing and reducing implicit biases are provided.

The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) has approved the above named program for continuing education credit.

VGM Education and Live at Home offers a bundle of courses to assist home accessibility businesses in providing general education for their staff. This bundle of 30 courses cover a variety of topics including Sales & Marketing, Aging, Customer Service, Safety and more. What a great way to invest in yourself and your employees with continuing education from VGM! 

Please click on the link below for a listing of the courses offered in this bundle

Course List

This certification program is non-refundable once the student has been active in the courses.
Questions, contact VGM Live at Home at 877-404-2442 to learn more.

The purpose of this course is to provide education to health care employees who are involved in the care of persons with behavioral health disorders. Following this course, you will be able to identify the prevalence of mental illness in the United States, define and possess knowledge of mental illness and substance-related and addictive disorders, and determine what is involved with an interdisciplinary approach to care. This course will address the psychosocial needs of individuals with behavioral health issues and conclude which elements contribute to achieving the highest standard of care for such individuals. It also addresses substance abuse related to opioid use for pain management. 

Patients have rights that health care providers are required to follow. These rights ensure that all patients are given choices, have the rights to refuse services or care, understand treatments, and receive quality care. This course is designed to give an overview of patient rights following the federal model patient bill of rights that are a condition of participation in Medicare and Medicaid. If the patient lacks decision-making ability or is legally incompetent, a designated surrogate, family member, or guardian can exercise the patient’s rights on their behalf. You will learn about various types of advance directives, which are legal documents that detail a patient’s health care preferences and end-of-life decisions.

This course is intended for all employees in the long-term care setting. You will learn what is social media, what privacy rights residents have related to social media, and types of possible criminal abuse via social media. You will study what the August 5, 2016 Centers for Medicare and Medicaid Services (CMS) memo mandated that nursing homes do in regards to social media. In June 2016, the American Health Care Association/National Center for Assisted Living (AHCA/NCAL) gave written guidance to members about what these policies may encompass, which will be discussed.

This course addresses the occupational hazards that can occur in a patient’s home setting and the measures that can be taken to prevent injury should hazards occur.

In this course intended for nursing and management staff in the long-term care setting you will learn what is social media, what privacy rights residents have related to social media, and types of possible criminal abuse via social media. You will study what the August 5, 2016 Centers for Medicare and Medicaid Services (CMS) memo mandated that nursing homes do in regards to social media, including creating and implementing policies, training staff, and responding and reporting allegations of abuse. In June 2016, the American Health Care Association/National Center for Assisted Living (AHCA/NCAL) gave written guidance to members about what these policies may encompass, which will be discussed.

The health care administrator will increase their knowledge of corporate compliance and their responsibility to report fraud, waste, and abuse. In health care facilities, all employees are expected to follow certain standards of behavior. These standards should influence the way patient care, daily business, interaction with others, and everyday decisions are accomplished. This course includes information to assist the administrator in developing the facility’s compliance program.The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) has approved the above named program for continuing education credit.

This course defines home accessibility remodeling: a proactive housing and care alternative for persons with disabilities and others who wish to remain in their homes as their personal health changes and as they grow older.

The purpose of this course is to inform health professionals and food service workers about foodborne illness and the many pathogens that can cause it, the symptoms, how it is transmitted, how to prevent it, and how to treat it. 

Do you sell or rent TENS Units to customers in the state of OHIO?

The Ohio Respiratory Care Board regulates the HME law that requires licensure in order to sell or rent home medical equipment which includes TENS units.  One of the requirements to obtain your HME license is to have ten contact hours of continuing education per renewal cycle for staff rendering HME services to the public in the state of Ohio.

VGM Education is an approved source of continuing Education for licensed home medical equipment facilities.  Purchase this 15 course  Chiropractic Bundle  to select from a variety of courses that will meet the ten contact hour requirement.  If you would prefer to subscribe to our entire course catalog of over 300 courses,call 888-786-6628 for special pricing.