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In this course, you will learn about basic concepts of cultural diversity including values and worldview. You will also learn how cultural verbal and non-verbal communication differences affect your ability to care for patients.

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In HR019c, you will learn about age-specific competency as it relates to people from newborn to preschool, school-age children, adolescents, young adults, middle-aged adults, and older adults. You will learn that to provide proper care, the caregiver’s communication, and approach should be appropriate for the person’s age.

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All health care employees will better understand the importance and process of communication in the health care setting after taking this course. Learn More

In HR019b, you will learn how racial and cultural differences may affect health care needs and how care is delivered. You will also learn that religious beliefs are also common sources of conflict and misunderstanding in a health care setting. Religious and spiritual beliefs may also affect a person's needs relating to health care, death, and dying.

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This course discusses strategies you can use when working on healthcare teams.

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Health care workers in home care will learn the elements of effective communication, as well as techniques to implement within their workplace that will enhance their connections with colleagues and patients. Challenges to communication are addressed in this course as well as ways to best communicate with teammates and patients, and staff in other facilities or hospitals. Topics include considerations for personal preferences and identifiers, such as in persons with disabilities; cultural norms; inter- and intra-facility communication; and effective communication methods.

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VGM has developed a Policies and Procedures Manual that is specifically designed for compliance with the imposition of quality standards and accreditation requirements of the Medicare Prescription Drug, Improvement and Modernization Act of 2003 (MMA).

Sales tax applied where applicable.

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Healthcare personnel will enhance their understanding of the OSHA hazardous chemical guidelines and how to use Safety Data Sheets (SDS).

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Health care workers will learn the elements of effective communication, as well as techniques to implement within their workplace that will enhance their connections with colleagues and residents. 

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To enhance communication between the patient/resident with dementia and health care personnel.

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The information provided here includes an overview of communicating with people with dementia, including challenges and strategies for adapting communication to each person. 

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This course will enhance the direct care personnel’s understanding of the benefits of and correct procedures for oral hygiene.

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This course will help you gain the knowledge and skills needed to successfully manage and supervise people working in a health care facility.

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This course provides an overview of the nervous system including a discussion of the major diseases that can affect it.

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This course introduces the new home medical equipment staff member to patient lift systems.

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To improve communication with patients with special needs.

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This online course outlines the OSHA guidelines and requirements for using Safety Data Sheets and the responsibilities for employee safety.

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This online course will help you understand the basics of communication.

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Health care professionals will learn how to identify and respond to conflict and disruptive behaviors among coworkers. Research on the negative consequences of conflict on staff morale and patient care are reviewed. Various strategies to deal with negative situations that are a part of every workplace are explained.

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While effective communication should be a focus of home medical equipment specialists with all ages of patients, special attention should be paid to working with older adults as an increase in age can bring about medical conditions that may require more patience and an adjustment in how one provides and receives medical information. This course includes tips on how to better facilitate communication with older adult populations.

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This course discusses the care of individuals with dementia and is intended to meet the Center for Medicare and Medicaid Services (CMS) requirements for dementia training. Topics covered include communication, behavior management, abuse prevention, and dementia. All staff working in the long-term care setting will increase their knowledge and skills in caring for people diagnosed with Alzheimer’s disease and other types of dementia.

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To identify ways to promote environmental safety in the healthcare setting.

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The healthcare professional will gain foundational knowledge of the skin and the factors that affect healing and repair. The healthcare professional will review the NPUAP staging guidelines for pressure ulcers and the risk factors for developing a pressure ulcer. The healthcare professional will review basic strategies that can be used in the management of pressure ulcers.

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To enhance the healthcare professional’s knowledge of influenza: the biology, transmission, signs and symptoms, and infection control measures utilized to minimize transmission of the disease.

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In this course, learners will need to look not only at the systemic issues of racism in the health care industry, but also their own biases, prejudices, and influence on patients’ care. Becoming knowledgeable and more comfortable with often uncomfortable truths, acknowledging differences, and understanding the issues that both health care workers and patients face are steps in breaking down historical barriers and broadening one’s perspectives.

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