Search results for: 'service'

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

The purpose of this course is to improve customer service in health care.

The purpose of this course is to provide education to home medical equipment (HME) employees who work with individuals with behavioral health disorders. Following this course, you will be able to identify the prevalence of mental health issues in the United States, define and possess knowledge of mental illness and substance-related and addictive disorders, and recognize various approaches to an individual’s care. This course will address the psychosocial needs of individuals with behavioral health issues and conclude which elements contribute to achieving the highest standard of care for such individuals.

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.

Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale.

This course explains how to bill Medicare fee-for-service (FFS) for all types of pressure-reducing support surfaces and provide the documentation necessary to submit a clean claim. Before taking this course, you should complete the courses: BILL100 – Introduction to CMS and Medicare, BILL105 – Frequently Ordered DME, and BILL106 – Advance Beneficiary Notice (ABN).

The health care administrator will increase their knowledge of corporate compliance and their responsibility to report fraud, waste, and abuse. In health care facilities, all employees are expected to follow certain standards of behavior. These standards should influence the way patient care, daily business, interaction with others, and everyday decisions are accomplished. This course includes information to assist the administrator in developing the facility’s compliance program.The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) has approved the above named program for continuing education credit.

VGM Education and Live at Home offers a bundle of courses to assist home accessibility businesses in providing general education for their staff. This bundle of 30 courses cover a variety of topics including Sales & Marketing, Aging, Customer Service, Safety and more. What a great way to invest in yourself and your employees with continuing education from VGM! 

Please click on the link below for a listing of the courses offered in this bundle

Course List

This certification program is non-refundable once the student has been active in the courses.
Questions, contact VGM Live at Home at 877-404-2442 to learn more.

This course offers an introduction to the Medicare program and the Centers for Medicare and Medicaid Services (CMS).

This course discusses the use of home medical equipment (HME), the financial aspects of HME products and services and the regulatory agencies that govern the HME industry.

This course discusses the care of individuals with dementia and is intended to meet the Center for Medicare and Medicaid Services (CMS) requirements for dementia training. Topics covered include communication, behavior management, abuse prevention, and dementia. All staff working in the long-term care setting will increase their knowledge and skills in caring for people diagnosed with Alzheimer’s disease and other types of dementia.

For many years, health care and social service workers have faced a significant risk of job-related violence. Assaults represent a serious safety and health hazard within these industries. OSHA’s violence prevention guidelines provide the agency’s recommendations for reducing workplace violence. 

This course informs health care workers on how implicit biases are formed, their causes, and the harm they can create. Methods for recognizing and reducing implicit biases are provided.

The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) has approved the above named program for continuing education credit.

This course provides some effective approaches to selling to an ever-growing market of Americans: seniors, those 60 years of age and older.

Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities. 

This course is intended for all employees in the long-term care setting. You will learn what is social media, what privacy rights residents have related to social media, and types of possible criminal abuse via social media. You will study what the August 5, 2016 Centers for Medicare and Medicaid Services (CMS) memo mandated that nursing homes do in regards to social media. In June 2016, the American Health Care Association/National Center for Assisted Living (AHCA/NCAL) gave written guidance to members about what these policies may encompass, which will be discussed.

The purpose of this course is to provide education to health care employees who are involved in the care of persons with behavioral health disorders. Following this course, you will be able to identify the prevalence of mental illness in the United States, define and possess knowledge of mental illness and substance-related and addictive disorders, and determine what is involved with an interdisciplinary approach to care. This course will address the psychosocial needs of individuals with behavioral health issues and conclude which elements contribute to achieving the highest standard of care for such individuals. It also addresses substance abuse related to opioid use for pain management. 

In this course intended for nursing and management staff in the long-term care setting you will learn what is social media, what privacy rights residents have related to social media, and types of possible criminal abuse via social media. You will study what the August 5, 2016 Centers for Medicare and Medicaid Services (CMS) memo mandated that nursing homes do in regards to social media, including creating and implementing policies, training staff, and responding and reporting allegations of abuse. In June 2016, the American Health Care Association/National Center for Assisted Living (AHCA/NCAL) gave written guidance to members about what these policies may encompass, which will be discussed.

To enhance the participant’s awareness of workplace violence, risks, risk factors, and prevention strategies.

This course reviews the relationship between aging and multiple sclerosis.

This course provides you with information you can use when dealing with dying patients and their caregivers and family members.

This course provides an overview of how aging affects memory.

This course addresses the occupational hazards that can occur in a patient’s home setting and the measures that can be taken to prevent injury should hazards occur.

C.E.A.C and C.E.A.C Mastery Renewal intended for those who have already participated in the CEAC311- C.E.A.C. Renewal or the CEAC212 – Certified Environmental Access Consultant (C.E.A.C) Program that included the new course content from The Home Safety Assessment Consultant (HSAC). Participation in the renewal is required to maintain your certification for two-years.

The renewal fee is valid for two years from purchase date and is non-refundable. Failure to renew in the two-year timeframe will result in cancelation.  If you have any questions about the renewal process or which renewal purchase is right for you, please do not hesitate to contact VGM Live At Home at 877-404-2442.