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In this course, learners will need to look not only at the systemic issues of racism in the health care industry, but also their own biases, prejudices, and influence on patients’ care. Becoming knowledgeable and more comfortable with often uncomfortable truths, acknowledging differences, and understanding the issues that both health care workers and patients face are steps in breaking down historical barriers and broadening one’s perspectives.

This course examines the power of a complaint, how it affects your business reputation, and provides strategies for solving the problem.

This course describes how to develop an effective orientation program.

This course is the second of a 3-part series that illustrates simple, inexpensive principles that will help you create a safe and comfortable computer workstation.

This course is the third of a 3-part series that illustrates simple, inexpensive principles that will help you create a safe and comfortable computer workstation.

This course offers an introduction to the Medicare program and the Centers for Medicare and Medicaid Services (CMS).

This course discusses sexual harassment: how to identify it, its legal aspects, how to prevent it from happening in your organization, and how to conduct an equitable investigation.

This course defines identity theft and what you can do to minimize your risk of becoming a victim of the crime.

This course provides an overview of ethnogeriatrics which is the influence of ethnicity and culture on the health and well-being of older adults.

This course explains how to bill Medicare for manual wheelchairs and what documentation is required.

This course will help you become familiar with the process of billing for repairs to home medical equipment (HME).

This course will help you become familiar with the documentation, coding, modifiers and billing requirements in order to bill Medicare for ostomy supplies.

This course will instruct you on how to recognize stress and give you effective tips to cope with it and eliminate it.

This course outlines why you should understand your customer and your own strengths and weaknesses in order to form effective sales and marketing strategies.

To help you understand where the home medical equipment (HME) customers are and some of the issues that are important to them.

This course discusses what you can do if you become a victim of identity theft.

This course focuses on embezzlement.

In this course, you will learn powerful ways to stop stress even before it arrives. You will also learn effective ways of handling the stress that does occur in your life, through healthy, productive outlets.

With an advance directive, patients can make known their wishes for future medical care in the event they become unable to make their own decisions about health care. This course provides information about the types of advance directives available.

This course addresses the importance of applying industrial hygiene principles, developed by the Occupational Safety and Health Administration (OSHA), to make the workplace a safe environment for all employees.

This course will guide you through the information required prior to submitting a claim and the correct ways to submit a claim. You will also learn the different types of claims.

This course will help you become familiar with the documentation required to bill Medicare for blood glucose monitors and testing supplies.

This course reviews common types of skin cleansers, their formulation, ingredients, skin compatibility, pH, and related infection control issues.

This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.

You never get a second chance to make a first impression, whether it is in person, over the phone or via email. This course provides you the tools for handling those first impression opportunities.