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Coronavirus (COVID-19) is a novel virus that causes respiratory disease in persons infected, which can range from mild symptoms such as a common cold to more severe diseases – even death. This course provides health care workers with both individual and workplace practices to help prevent the spread of transmission and ultimately keep patients, team members and the public safe.

In this course, you will learn powerful ways to stop stress even before it arrives. You will also learn effective ways of handling the stress that does occur in your life, through healthy, productive outlets.

Intended Audience: Location managers, billing managers, marketing/sales managers, regional managers, and other designated managers and supervisors. Use of the term supervisors will be used throughout this training as a generic term to include all in the intended audience.

Objectives

Upon completion of this course, the participant will be able to:
1. Identify ways to recognize evidence of employee alcohol and other drug abuse.
2. Identify how to document employee alcohol and other drug abuse problems.
3. Identify how to conduct appropriate investigations related to substance abuse.
4. Identify how to validate and confront employees with substance abuse problems.
5. Identify ways to effectuate the basic requirements for drug testing.

Electronic technology in the form of email and the Internet has transformed the workplace in more ways than anyone could have imagined 20 years ago. These technological advances, while beneficial, pose special problems for employers.

This course will guide you through the information required prior to submitting a claim and the correct ways to submit a claim. You will also learn the different types of claims.

This course discusses the topic of harassment in the workplace and speaks specifically about workplace bullying. You will learn what behaviors define bullying, the physical and mental effects of bullying, what to do if you are being bullied, and the ways bullying behaviors harm your company. Continuing education: This course does not offer any continuing education credits.

Emotional intelligence is a skill that will allow you to be your best in any collaborative environment. Whether it’s in a workplace, a community group, or family, when we are observant of our feelings and the feelings of others, we can choose to react in ways that are beneficial to everyone involved, resulting in higher productivity, understanding, and mutual trust. This course in an introduction to emotional intelligence.

There are no CEUs for this course. 

LGBTQ individuals have faced many challenges that have kept them in the closet or forced them back into the closet because of discrimination and bullying from friends and family, health care workers, and the general public. This self-study will help health care staff understand LGBTQ terminology and ways to provide compassionate, LGBTQ-informed care.

Health care workers in home care will learn the elements of effective communication, as well as techniques to implement within their workplace that will enhance their connections with colleagues and patients. Challenges to communication are addressed in this course as well as ways to best communicate with teammates and patients, and staff in other facilities or hospitals. Topics include considerations for personal preferences and identifiers, such as in persons with disabilities; cultural norms; inter- and intra-facility communication; and effective communication methods.

 In the sales role, asking the right questions is a great way to help you discover your prospect’s needs and what is important to them. This course will cover obstacles that sales representatives face in their sales presentations and help them ask strategic questions to increase their closing percentage.

This course explains the importance of protecting your hearing, hands and feet. You should complete this course after completing Parts 1 and 2.

This course covers the topic of business ethics. Ethics is a challenging topic in the workplace because not every problem has a single correct solution. This course is intended to give you guidelines and get you thinking about ethical decisions in business.

Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities. 

This course will provide an introduction to many financial concepts that will assist you in operating your business.

This course provides an overview of hepatitis C virus (HCV) infection, symptoms, testing, prevention, available treatments, and outcomes.

To identify ways to promote environmental safety in the health care setting. Every facility should be safe for their patients/residents and staff. This course will review some of the basic elements of environmental safety for long-term care facilities. Key points on the topics of fire safety, hazard communication, lockout/tagout, internal disaster preparedness, and water management are included. U.S. Occupational Safety and Health Administration (OSHA) is the federal agency responsible for oversight of employee safety. The guidelines in this course are based on OSHA regulations.

This course provides you with important information about how the credit card system works, some things to watch out for and your responsibilities as a merchant.

This course provides an overview of health care workers’ roles in preventing needlesticks and other sharp object injuries, and what to do if such an event occurs. The lesson also illustrates how to implement a sharps injury prevention program.

In this course, learners will need to look not only at the systemic issues of racism in the health care industry, but also their own biases, prejudices, and influence on patients’ care. Becoming knowledgeable and more comfortable with often uncomfortable truths, acknowledging differences, and understanding the issues that both health care workers and patients face are steps in breaking down historical barriers and broadening one’s perspectives.

This course focuses on the appropriate use of two of the most powerful communication tools at our disposal today: email and voicemail.

This course explains how the human immune system works, how vaccinations work to ward off existing and emerging infectious diseases, and some of the great strides that are being made to detect, treat and prevent disorders of the immune system.

Health care personnel will increase their understanding of the safeguards used to protect themselves and others against the health hazards which can result from exposure to blood and certain body fluids containing bloodborne pathogens.

This first course examines the basic goals of the seat cushion and how we can achieve these goals through various features and options. You should complete this course before beginning the course “REHB030b – Selecting the Proper Wheelchair Cushion Materials.”

This course will assist you in developing a framework to structure an interview in a lawful manner.