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Coronavirus (COVID-19) is a novel virus that causes respiratory disease in persons infected, which can range from mild symptoms such as a common cold to more severe diseases – even death. This course provides health care workers with both individual and workplace practices to help prevent the spread of transmission and ultimately keep patients, team members and the public safe.

In this course, you will learn powerful ways to stop stress even before it arrives. You will also learn effective ways of handling the stress that does occur in your life, through healthy, productive outlets.

To be aware of general safety issues and how to prevent injuries in the workplace.

Intended Audience: Location managers, billing managers, marketing/sales managers, regional managers, and other designated managers and supervisors. Use of the term supervisors will be used throughout this training as a generic term to include all in the intended audience.

Objectives

Upon completion of this course, the participant will be able to:
1. Identify ways to recognize evidence of employee alcohol and other drug abuse.
2. Identify how to document employee alcohol and other drug abuse problems.
3. Identify how to conduct appropriate investigations related to substance abuse.
4. Identify how to validate and confront employees with substance abuse problems.
5. Identify ways to effectuate the basic requirements for drug testing.

Electronic technology in the form of email and the Internet has transformed the workplace in more ways than anyone could have imagined 20 years ago. These technological advances, while beneficial, pose special problems for employers.

To identify ways to promote environmental safety in the healthcare setting.

This course will guide you through the information required prior to submitting a claim and the correct ways to submit a claim. You will also learn the different types of claims.

This course discusses the topic of harassment in the workplace and speaks specifically about workplace bullying. You will learn what behaviors define bullying, the physical and mental effects of bullying, what to do if you are being bullied, and the ways bullying behaviors harm your company. Continuing education: This course does not offer any continuing education credits.

The information provided here includes the philosophy of care for dementia and how to provide a safe and therapeutic environment for individuals with dementia. This module will also cover family and staff issues common when caring for persons with dementia and ways to minimize the stress on caregivers.

Emotional intelligence is a skill that will allow you to be your best in any collaborative environment. Whether it’s in a workplace, a community group, or family, when we are observant of our feelings and the feelings of others, we can choose to react in ways that are beneficial to everyone involved, resulting in higher productivity, understanding, and mutual trust. This course in an introduction to emotional intelligence.

There are no CEUs for this course. 

LGBTQ individuals have faced many challenges that have kept them in the closet or forced them back into the closet because of discrimination and bullying from friends and family, health care workers, and the general public. This self-study will help health care staff understand LGBTQ terminology and ways to provide compassionate, LGBTQ-informed care.

Health care workers in home care will learn the elements of effective communication, as well as techniques to implement within their workplace that will enhance their connections with colleagues and patients. Challenges to communication are addressed in this course as well as ways to best communicate with teammates and patients, and staff in other facilities or hospitals. Topics include considerations for personal preferences and identifiers, such as in persons with disabilities; cultural norms; inter- and intra-facility communication; and effective communication methods.

 In the sales role, asking the right questions is a great way to help you discover your prospect’s needs and what is important to them. This course will cover obstacles that sales representatives face in their sales presentations and help them ask strategic questions to increase their closing percentage.

This course explains the importance of protecting your hearing, hands and feet. You should complete this course after completing Parts 1 and 2.