Search results for: 'PATIENTS RIGHTS AND RES'

People who are consumers of health care have rights, including the right to receive quality care. Along with those rights come certain responsibilities. This course explains what those rights and responsibilities are as defined in 1997 by the Advisory Commission on Consumer Protection and Quality in the Health Care Industry.

This course introduces the new home medical equipment staff member to patient lift systems.

In this course, learners will need to look not only at the systemic issues of racism in the health care industry, but also their own biases, prejudices, and influence on patients’ care. Becoming knowledgeable and more comfortable with often uncomfortable truths, acknowledging differences, and understanding the issues that both health care workers and patients face are steps in breaking down historical barriers and broadening one’s perspectives.

This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.

This course explains the tasks that should be – and in some situations are required to be – completed by HME delivery techs in a patient's home.

 In the sales role, asking the right questions is a great way to help you discover your prospect’s needs and what is important to them. This course will cover obstacles that sales representatives face in their sales presentations and help them ask strategic questions to increase their closing percentage.

This course provides you with information you can use when dealing with dying patients and their caregivers and family members.

Unique challenges can arise when performing perioperative care for older surgical patients. This course reviews the challenges of performing such care that all members of a patient’s health care team should be aware.

This course will review the elements of asthma and the aspects of properly managing patients with the disease.

This course is designed to assist billers and patient service personnel in understanding Medicare oxygen reimbursement.

Health care facilities strive to provide a positive, discrimination-free environment for employees. Sexual harassment is a form of sex discrimination, which is a violation of Title VII of the Civil Rights Act of 1964. Sexual harassment affects an individual’s employment, interferes with work performance, and creates an intimidating, hostile, or offensive work environment. This course will provide an overview of the issue of sexual harassment in the workplace, how it can be prevented, and the U.S. Equal Employment Opportunity Commission’s (EEOC) process for receiving and resolving complaints.

This course provides information that can be used to establish assessment tools and care plans for patients who are at high risk for skin breakdown. This course was written by Mindy Owen, RN, CRRN, CCM, from information provided by MEDIQfst.

This course introduces the new home medical equipment staff member to alternating pressure technology.

This course introduces the new home medical equipment staff member to pulse oximeters

This course is intended to apply your knowledge of HIPAA basics to the workplace. You should complete part one of this series (“HIP001 – Understanding HIPAA”) before taking this course.

Health care facilities strive to provide a positive, discrimination-free environment for employees. Sexual harassment is a form of sex discrimination, which is a violation of Title VII of the Civil Rights Act of 1964. Sexual harassment affects an individual’s employment, interferes with work performance, and creates an intimidating, hostile, or offensive work environment. This course will provide an overview of the issue of sexual harassment in the workplace, how it can be prevented, and the U.S. Equal Employment Opportunity Commission’s (EEOC) process for receiving and resolving complaints.

This course will explain the different methods of providing enteral nutrition and the conditions that may require their use. Also discussed will be appropriate care and steps for completing administration of feedings and medications.

This course provides you strategies to increase sales of wheelchair upgrades and accessories, and to increase customer satisfaction in the process. The material used for this course is reprinted with permission from HomeCareXtra. Copyright 2005 PRIMEDIA Business Magazines and Media.

This course reviews the relationship between aging and multiple sclerosis.

This course provides an overview of how aging affects memory.

Navigating through crucial conversations can be difficult and nerve-racking for both new and experienced leaders. When you lead a team of people, you’ll undoubtedly run into situations you need to address, and it is your responsibility as a leader to have crucial conversations with your staff to ensure both the individual and the team are moving in the right direction. This course will help you learn the secrets of turning difficult conversations into successful interactions.

There are no CEUs for this course. 

This course provides a general overview of the Americans with Disabilities Act of 1990 (ADA), the world's first comprehensive civil rights law for people with disabilities. This course will review Title I which covers ADA and employment: what types of businesses must comply, which job applicants and employees are protected, and the process for the accommodation of people with disabilities at work.

This course will also consider why the ADA was written, the importance of its intent, illustrate common myths, and present employer benefits of following the ADA law. This course is intended to give guidance to people working in the health care industry and is not intended as a substitute for legal advice.

This course introduces the new home medical equipment staff member to standard therapy for obstructive sleep apnea (OSA): CPAP (continuous positive airway pressure), auto-adjusting CPAP, and bilevel PAP (BiPAP). Because of the multitude of brands of PAP devices and accessories on the market, this course covers the devices in the broadest generic terms. For specific information related to a particular brand of CPAP, auto-adjusting CPAP, or BiPAP, please consult the device manufacturers.