Search results for: 'service'

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

This course provides an overview of patient billing and collection. The course is written for billing managers and customer service/intake employees.

Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale.

This course explains how to bill Medicare fee-for-service (FFS) for all types of pressure-reducing support surfaces and provide the documentation necessary to submit a clean claim. Before taking this course, you should complete the courses: BILL100 – Introduction to CMS and Medicare, BILL105 – Frequently Ordered DME, and BILL106 – Advance Beneficiary Notice (ABN).

This course offers an introduction to the Medicare program and the Centers for Medicare and Medicaid Services (CMS).

This course discusses the use of home medical equipment (HME), the financial aspects of HME products and services and the regulatory agencies that govern the HME industry.

For many years, health care and social service workers have faced a significant risk of job-related violence. Assaults represent a serious safety and health hazard within these industries. OSHA’s violence prevention guidelines provide the agency’s recommendations for reducing workplace violence. 

This course provides some effective approaches to selling to an ever-growing market of Americans: seniors, those 60 years of age and older.

Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities. 

To enhance the participant’s awareness of workplace violence, risks, risk factors, and prevention strategies.

This course reviews the relationship between aging and multiple sclerosis.

This course provides you with information you can use when dealing with dying patients and their caregivers and family members.

This course provides an overview of how aging affects memory.

This course addresses the occupational hazards that can occur in a patient’s home setting and the measures that can be taken to prevent injury should hazards occur.