Search results for: 'dealing with difficult people in healthcare'

Health care professionals will learn how to identify and respond to conflict and disruptive behaviors among coworkers. Research on the negative consequences of conflict on staff morale and patient care are reviewed. Various strategies to deal with negative situations that are a part of every workplace are explained.

In HR019c, you will learn about age-specific competency as it relates to people from newborn to preschool, school-age children, adolescents, young adults, middle-aged adults, and older adults. You will learn that to provide proper care, the caregiver’s communication, and approach should be appropriate for the person’s age.

This course discusses strategies you can use when working on healthcare teams.

Navigating through crucial conversations can be difficult and nerve-racking for both new and experienced leaders. When you lead a team of people, you’ll undoubtedly run into situations you need to address, and it is your responsibility as a leader to have crucial conversations with your staff to ensure both the individual and the team are moving in the right direction. This course will help you learn the secrets of turning difficult conversations into successful interactions.

There are no CEUs for this course. 

In this course, you will learn about basic concepts of cultural diversity including values and worldview. You will also learn how cultural verbal and non-verbal communication differences affect your ability to care for patients.

In HR019b, you will learn how racial and cultural differences may affect health care needs and how care is delivered. You will also learn that religious beliefs are also common sources of conflict and misunderstanding in a health care setting. Religious and spiritual beliefs may also affect a person's needs relating to health care, death, and dying.

To increase the participant’s awareness of occupational hazards that can occur in the home health care setting and measures that can be taken to prevent injury should hazards occur. Hazards addressed include occupational stress; workplace violence infectious diseases; and exposure to unsanitary work conditions, environmental temperature extremes, travel risks, falls, and chemical hazards.

This course discusses the care of individuals with dementia and is intended to meet the Center for Medicare and Medicaid Services (CMS) requirements for dementia training. Topics covered include communication, behavior management, abuse prevention, and dementia. All staff working in the long-term care setting will increase their knowledge and skills in caring for people diagnosed with Alzheimer’s disease and other types of dementia.

This course will help you gain the knowledge and skills needed to successfully manage and supervise people working in a health care facility.

The nursing assistant will enhance knowledge and understanding of Parkinson’s Disease and learn how to care for the person living with it.

This course will cover how to effectively develop, deliver and evaluate a successful new employee orientation program. This course also includes a variety of useful checklists, activities and evaluation forms.

This course will help the health care worker understand and implement appropriate interventions for aggressive behaviors.

This course provides you with information you can use when dealing with dying patients and their caregivers and family members.

Healthcare professionals will gain knowledge regarding basic principles of pharmacology to include pharmacokinetic processes, several drug classes, and some of the commonly used drugs within those classes.

The healthcare professional will gain foundational knowledge of the skin and the factors that affect healing and repair. The healthcare professional will review the NPUAP staging guidelines for pressure ulcers and the risk factors for developing a pressure ulcer. The healthcare professional will review basic strategies that can be used in the management of pressure ulcers.

To identify ways to promote environmental safety in the healthcare setting.

This course is designed to assist the Certified Nursing Assistant (CNA) to participate with the health care team in managing aggressive behaviors. It is imperative that CNAs be knowledgeable about, and involved in, the management of difficult behaviors to provide for the safety of residents/patients, staff, and visitors.

To enhance the healthcare professional’s knowledge of influenza: the biology, transmission, signs and symptoms, and infection control measures utilized to minimize transmission of the disease.

To review safe infection control practices utilized in the healthcare setting.

To review safety measures every employee can practice to remain safe in the healthcare environment.

Healthcare professionals will review and learn new information about caring for the stroke patient.

The purpose of this course is to understand the cultural importance of the individual and those directly affected, including family and friends, in dealing with illness and death. As the U.S. becomes more ethnically and racially diverse and culturally complex, there is a need for understanding how to work with individuals who have different values, health beliefs, and perspectives about health and wellness than your own or those you are familiar with.

Continuing Education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

The participant will enhance their understanding of compliance issues in healthcare.

The healthcare professional will gain a better understanding of the types, purpose, complications, and care of feeding tubes, including administration of feedings and medication.