Search results for: 'dealing with difficult'

Health care professionals will learn how to identify and respond to conflict and disruptive behaviors among coworkers. Research on the negative consequences of conflict on staff morale and patient care are reviewed. Various strategies to deal with negative situations that are a part of every workplace are explained.

Navigating through crucial conversations can be difficult and nerve-racking for both new and experienced leaders. When you lead a team of people, you’ll undoubtedly run into situations you need to address, and it is your responsibility as a leader to have crucial conversations with your staff to ensure both the individual and the team are moving in the right direction. This course will help you learn the secrets of turning difficult conversations into successful interactions.

There are no CEUs for this course. 

This course will cover how to effectively develop, deliver and evaluate a successful new employee orientation program. This course also includes a variety of useful checklists, activities and evaluation forms.

This course provides you with information you can use when dealing with dying patients and their caregivers and family members.

This course is designed to assist the Certified Nursing Assistant (CNA) to participate with the health care team in managing aggressive behaviors. It is imperative that CNAs be knowledgeable about, and involved in, the management of difficult behaviors to provide for the safety of residents/patients, staff, and visitors.

The purpose of this course is to understand the cultural importance of the individual and those directly affected, including family and friends, in dealing with illness and death. As the U.S. becomes more ethnically and racially diverse and culturally complex, there is a need for understanding how to work with individuals who have different values, health beliefs, and perspectives about health and wellness than your own or those you are familiar with.

Continuing Education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

The purpose of this course is to understand the cultural importance of the individual and those directly affected including family and friends in dealing with illness and death. As the U.S. becomes more ethnically and racially diverse and culturally complex, there is a need to understand how to work with individuals who have values, health beliefs, and perspectives that are different from your own or those you are familiar with.

The Aids to Daily Living Specialist (ADLS) credentialing program is administered by VGM Live At Home. This certification program is designed to assist the professional dealing in the retail environment of aids to daily living and accessibility items. The ADLS program is intended to reduce the disparity in training and knowledge found among professionals who evaluate and recommend solutions for the safety, comfort, and environmental access needs of aging and physically challenged individuals. The program consists of a three unit self-study educational program, unit reviews and a comprehensive final exam. Upon successfully completing the entire program, you will hold the distinction of being a certified Aids to Daily Living Specialist (ADLS). Note: This program will also assist those studying for the C.E.A.C. certification program.

 Continuing education: VGM Education is authorized by IACET to offer 2 contact hours (0.2 CEUs) to participants who successfully complete this three-module program. 

This certification program is non-refundable once the student has been active in the course. Questions, contact VGM Live At Home at 877-404-2442.

As sales professionals, we deal with different types of customer behavior styles. To be successful in our career we must recognize these behavior styles and know how to adjust our selling style to win the relationship and the sale. This course will go over the four DISC behavior styles so that you can better identify them and become more successful at presenting to the needs of the prospect. Continuing Education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.

This course addresses the occupational hazards that can occur in a patient’s home setting and the measures that can be taken to prevent injury should hazards occur.

To increase the participant’s awareness of occupational hazards that can occur in the home health care setting and measures that can be taken to prevent injury should hazards occur. Hazards addressed include occupational stress; workplace violence infectious diseases; and exposure to unsanitary work conditions, environmental temperature extremes, travel risks, falls, and chemical hazards.

This course provides an overview of hepatitis C virus (HCV) infection, symptoms, testing, prevention, available treatments, and outcomes.

This course will help the health care worker understand and implement appropriate interventions for aggressive behaviors.

This course provides an overview of the sections of the ANSI/RESNA Wheelchair Standards that pertain to the safety of wheelchair-seated passengers in motor vehicles. This course specifically addresses existing sections 18 and 19 and the pending section 20 (commonly called WC18, WC19 and WC20, respectively).

This course discusses the care of individuals with dementia and is intended to meet the Center for Medicare and Medicaid Services (CMS) requirements for dementia training. Topics covered include communication, behavior management, abuse prevention, and dementia. All staff working in the long-term care setting will increase their knowledge and skills in caring for people diagnosed with Alzheimer’s disease and other types of dementia.

This course will provide an overview of federal employment law and the principles on which it is based.

To assist the learner in recognizing and understanding the signs and symptoms of the active dying process and the corresponding care interventions.

Health care personnel will increase their understanding of the safeguards used to protect themselves and others against the health hazards which can result from exposure to blood and certain body fluids containing bloodborne pathogens.

Health care personnel will increase their understanding of the safeguards used to protect themselves and others against the health hazards, which can result from exposure to blood and certain body fluids containing blood-borne pathogens.

Healthcare professionals will gain knowledge regarding basic principles of pharmacology to include pharmacokinetic processes, several drug classes, and some of the commonly used drugs within those classes.

To provide information in accordance with Iowa law that a supervisor needs to develop and/or implement a substance abuse prevention program, including drug and/or alcohol testing, in the workplace setting.

Health care personnel will increase their understanding of the safeguards used to protect themselves and others against the health hazards, which can result from exposure to blood and certain body fluids containing blood-borne pathogens.