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You never get a second chance to make a first impression, whether it is in person, over the phone or via email. This course provides you the tools for handling those first impression opportunities.

In this course, learners will need to look not only at the systemic issues of racism in the health care industry, but also their own biases, prejudices, and influence on patients’ care. Becoming knowledgeable and more comfortable with often uncomfortable truths, acknowledging differences, and understanding the issues that both health care workers and patients face are steps in breaking down historical barriers and broadening one’s perspectives.

This course is designed to provide you with awareness of basic first aid principles and the importance of first aid training courses. This information is only a guide. It is not a substitute for training or professional medical assistance.

This course will instruct you on how to recognize stress and give you effective tips to cope with it and eliminate it.

This course provides information that can be used to establish assessment tools and care plans for patients who are at high risk for skin breakdown. This course was written by Mindy Owen, RN, CRRN, CCM, from information provided by MEDIQfst.

Ergonomics is the practice of designing work tasks, equipment, and work environments to fit the capabilities of the worker. This course provides an overview of ergonomic principles and common risk factors that health care and HME/DME providers should be aware of to help reduce physical strain and prevent work related musculoskeletal disorders.

This course focuses on recognizing common back injury risk factors, understanding how work tasks contribute to strain, and identifying safer alternatives to manual lifting. Emphasis is placed on hazard recognition, use of equipment and assistance, proper task planning, and work practices that support back health and reduce injury risk.