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In HR019b, you will learn how racial and cultural differences may affect health care needs and how care is delivered. You will also learn that religious beliefs are also common sources of conflict and misunderstanding in a health care setting. Religious and spiritual beliefs may also affect a person's needs relating to health care, death, and dying.

This course provides you with information you'll need to comply with MDR requirements.

 In the sales role, asking the right questions is a great way to help you discover your prospect’s needs and what is important to them. This course will cover obstacles that sales representatives face in their sales presentations and help them ask strategic questions to increase their closing percentage.

This course introduces you to spirometry. This measurement can help the clinician determine whether an individual has a disease in the lungs and help determine whether the disease is obstructive or restrictive. Because of the variety of spirometry systems and accessories on the market, this course will cover spirometry systems in the broadest generic terms. For specific information related to a particular brand of system, please consult the manufacturers. This course also includes a link to VGM Participating vendors of spirometry systems and accessories and of peak flow meters. You should complete the following courses before beginning this course: DMGT016 - Overview of Cystic Fibrosis, DMGT018 - Overview of Tuberculosis, RESP009 - Asthma Management: Interventions and Strategies, and RESP010 - Intervention and Strategies of the COPD Population.

Intended Audience: Location managers, billing managers, marketing/sales managers, regional managers, and other designated managers and supervisors. Use of the term supervisors will be used throughout this training as a generic term to include all in the intended audience.

Objectives

Upon completion of this course, the participant will be able to:
1. Identify ways to recognize evidence of employee alcohol and other drug abuse.
2. Identify how to document employee alcohol and other drug abuse problems.
3. Identify how to conduct appropriate investigations related to substance abuse.
4. Identify how to validate and confront employees with substance abuse problems.
5. Identify ways to effectuate the basic requirements for drug testing.

This course will guide you through the information required prior to submitting a claim and the correct ways to submit a claim. You will also learn the different types of claims.

As sales professionals, we deal with different types of customer behavior styles. To be successful in our career we must recognize these behavior styles and know how to adjust our selling style to win the relationship and the sale. This course will go over the four DISC behavior styles so that you can better identify them and become more successful at presenting to the needs of the prospect. Continuing Education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.

Navigating through crucial conversations can be difficult and nerve-racking for both new and experienced leaders. When you lead a team of people, you’ll undoubtedly run into situations you need to address, and it is your responsibility as a leader to have crucial conversations with your staff to ensure both the individual and the team are moving in the right direction. This course will help you learn the secrets of turning difficult conversations into successful interactions.

There are no CEUs for this course. 

This course provides the information you need to develop a Disaster Preparedness Plan for your HME business.

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

In this course, learners will need to look not only at the systemic issues of racism in the health care industry, but also their own biases, prejudices, and influence on patients’ care. Becoming knowledgeable and more comfortable with often uncomfortable truths, acknowledging differences, and understanding the issues that both health care workers and patients face are steps in breaking down historical barriers and broadening one’s perspectives.

This course will address Medicare coverage for nebulizer equipment and supplies.

This course provides an overview of ICD-10-CM coding by focusing on the classification structures and the rationale behind the ICD-10 code system. Throughout this course, ICD-10-CM is shortened to ICD-10. You may find the long and short versions of the coding system used interchangeably; both terms are referring to the same coding system. This course is not intended to replace the need for in-depth training based on job functions and the knowledge of ICD-10 coding that is required to meet job requirements. This course is not intended to be a training curriculum for the purposes of becoming an ICD-10 coder.

Continuing Education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.

The purpose of this course is to understand the cultural importance of the individual and those directly affected, including family and friends, in dealing with illness and death. As the U.S. becomes more ethnically and racially diverse and culturally complex, there is a need for understanding how to work with individuals who have different values, health beliefs, and perspectives about health and wellness than your own or those you are familiar with.

Continuing Education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.

This first course examines the basic goals of the seat cushion and how we can achieve these goals through various features and options. You should complete this course before beginning the course “REHB030b – Selecting the Proper Wheelchair Cushion Materials.”

This course introduces the concept of “consultative selling” whereby the customer is given the sense that he or she is always in control of the decision-making process.

In HR019c, you will learn about age-specific competency as it relates to people from newborn to preschool, school-age children, adolescents, young adults, middle-aged adults, and older adults. You will learn that to provide proper care, the caregiver’s communication, and approach should be appropriate for the person’s age.

In this course, you will learn about basic concepts of cultural diversity including values and worldview. You will also learn how cultural verbal and non-verbal communication differences affect your ability to care for patients.

This course is a three-part module about DOT driver’s training.

This course explains what home oxygen therapy is, the types of home oxygen therapy available today, and how the therapy can benefit the patient.

This course will delve specifically into the features and benefits of different cushion materials (foams, polymer gels, thermoplastic elastomers, viscous fluids and air) and how they address our cushion goals. You should complete the first part of this series – “REHB030a – Selecting the Proper Wheelchair Cushion Features” – before beginning this course.

This course contains two articles: one that addresses equipment sterilization procedures and the other that discusses trends and issues in phlebotomy practice.

This course will help you become familiar with the process of billing for repairs to home medical equipment (HME).

To help you understand where the home medical equipment (HME) customers are and some of the issues that are important to them.

This course will cover how to effectively develop, deliver and evaluate a successful new employee orientation program. This course also includes a variety of useful checklists, activities and evaluation forms.