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As sales professionals, we deal with different types of customer behavior styles. To be successful in our career we must recognize these behavior styles and know how to adjust our selling style to win the relationship and the sale. This course will go over the four DISC behavior styles so that you can better identify them and become more successful at presenting to the needs of the prospect. Continuing Education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.

This course is based on the Short Course in Medical Terminology written by Dr. William J. Dyche, Professor of Anatomy, Des Moines University - Osteopathic Medical Center. Because these modules build on one another, it is highly recommended that you complete this series in order: Part 1, then Part 2, then Part 3.

This is the second in a two-part series of modules which make up a course on obstructive sleep apnea (OSA), a serious breathing disorder characterized by periodic cessation or markedly diminished breathing during sleep. Part 2 will discuss treatment options, comorbid conditions, and consequences if OSA is untreated.

This course is the second part of a two-part forklift training series designed to prepare employees for hands-on forklift training and evaluation. Employees should complete Part 1 before taking this course. Part 2 focuses on pre-operational inspections, safe forklift operation, load handling, special attachments, and refueling procedures. Successful completion of this course and the associated knowledge assessment does not authorize an employee to operate a forklift. Operators must also complete all required hands-on training and competency evaluations before operating a powered industrial truck.

This course is based on the Short Course in Medical Terminology written by Dr. William J. Dyche, Professor of Anatomy, Des Moines University - Osteopathic Medical Center. Because these modules build on one another, it is highly recommended that you complete this series in order: Part 1, then Part 2, then Part 3.

This course is a 2-part series of modules introducing you to Current Good Manufacturing Practices (CGMP), a set of regulations enforced by the Food and Drug Administration (FDA) that apply to the manufacturing, filling, transfilling, cascading, etc. of medical gases. This course covers the qualifications of employees and facilities, plus the proper calibration of equipment based on CGMP and looks at what takes place during the pre-fill inspection of various containers. The filling of these containers is also discussed where certain precautions and tests are conducted. 

This course is based on the Short Course in Medical Terminology written by Dr. William J. Dyche, Professor of Anatomy, Des Moines University - Osteopathic Medical Center. Because these modules build on one another, it is highly recommended that you complete this series in order: Part 1, then Part 2, then Part 3.

This course discusses what you can do if you become a victim of identity theft.

This course provides health care providers with an overview of infection control measures including standard precautions, transmission-based (isolation) precautions, handwashing, personal protective equipment, sterilization, and disinfection.

This course examines the types of hazards that can exist within a home, and what a person can do to protect those living within that home. This course also takes a look at how older adults, especially those with Alzheimer's disease and other dementia, can be protected within their home.

This is the second of a two-part series of courses that discusses a wide range of issues related to workplace safety. In this second part, we’ll address procedures to report and investigate accidents and other emergencies; basic safety rules and standards your company should consider adopting; how to handle hazard communication, bloodborne pathogens, safe electrical procedures, and process safety management.

This course is the second of a 3-part series that illustrates simple, inexpensive principles that will help you create a safe and comfortable computer workstation.

This course will explain ileostomies and urostomies, and discuss common problems and issues associated with ostomies.

This course explains the importance of respiratory and head protection. You should complete this course after completing Part 1 and before completing Part 3.

This course focuses on the considerations in choosing a seat. You should complete parts 1 and 2 of this series (“REHB003a - Seating & Mobility: Evaluation” and “REHB003b - Seating & Mobility: Recommendation and Funding”) prior to taking this course.

This course focuses on check forgery and credit card fraud.

This course discusses sexual harassment: how to identify it, its legal aspects, how to prevent it from happening in your organization, and how to conduct an equitable investigation. 

This course will review the National Pressure Ulcer Advisory Panel (NPUAP) staging guidelines of pressure ulcers and the risk factors for developing a pressure ulcer. You should complete Part 1 of this series before starting this course, and you should complete this course before starting Part 3.

This course covers basic home care equipment as a guide to the new HME employee.

This course provides an overview of ICD-10-CM coding by focusing on the classification structures and the rationale behind the ICD-10 code system. Throughout this course, ICD-10-CM is shortened to ICD-10. You may find the long and short versions of the coding system used interchangeably; both terms are referring to the same coding system. This course is not intended to replace the need for in-depth training based on job functions and the knowledge of ICD-10 coding that is required to meet job requirements. This course is not intended to be a training curriculum for the purposes of becoming an ICD-10 coder.

Continuing Education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.

In HR019b, you will learn how racial and cultural differences may affect health care needs and how care is delivered. You will also learn that religious beliefs are also common sources of conflict and misunderstanding in a health care setting. Religious and spiritual beliefs may also affect a person's needs relating to health care, death, and dying.

Health care facilities strive to provide a positive, discrimination-free environment for employees. Sexual harassment is a form of sex discrimination, which is a violation of Title VII of the Civil Rights Act of 1964. Sexual harassment affects an individual’s employment, interferes with work performance, and creates an intimidating, hostile, or offensive work environment. This course will provide an overview of the issue of sexual harassment in the workplace, how it can be prevented, and the U.S. Equal Employment Opportunity Commission’s (EEOC) process for receiving and resolving complaints.

This course will help you sharpen your skills in sales account management. Topics range from information you should record in an account to sales presentation techniques.