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This is a crash course for the sales manager that focuses on the key strategies you can use to monitor, track and manage your sales team.

Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale.

This course examines the power of a complaint, how it affects your business reputation, and provides strategies for solving the problem.

This course outlines why you should understand your customer and your own strengths and weaknesses in order to form effective sales and marketing strategies.

This course provides you strategies to look a little deeper into your accounts to - “dissect” them - to find out what makes them tick.

This course will help you sharpen your skills in sales account management. Topics range from information you should record in an account to sales presentation techniques.