Search results for: 'dealing with difficult people in healthcare'

In HR019c, you will learn about age-specific competency as it relates to people from newborn to preschool, school-age children, adolescents, young adults, middle-aged adults, and older adults. You will learn that to provide proper care, the caregiver’s communication, and approach should be appropriate for the person’s age.

This course discusses strategies you can use when working on healthcare teams.

This course will cover how to effectively develop, deliver and evaluate a successful new employee orientation program. This course also includes a variety of useful checklists, activities and evaluation forms.

This course provides you with information you can use when dealing with dying patients and their caregivers and family members.

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

This course provides a general overview of the Americans with Disabilities Act of 1990 (ADA), the world's first comprehensive civil rights law for people with disabilities. This course will review Title I which covers ADA and employment: what types of businesses must comply, which job applicants and employees are protected, and the process for the accommodation of people with disabilities at work.

This course will also consider why the ADA was written, the importance of its intent, illustrate common myths, and present employer benefits of following the ADA law. This course is intended to give guidance to people working in the health care industry and is not intended as a substitute for legal advice.

This first part of the series focuses on recruiting the best people for your company.

For most people, workplace stress is a given. But all stress isn’t created equal and maintaining focus, calm and confidence begin with self-awareness. This workshop will help you think about how stress shows up for you, identify concrete tools to help you maintain your best performance at work and communicate your needs and boundaries professionally. 

This course provides an overview of hepatitis C virus (HCV) infection, symptoms, testing, prevention, available treatments, and outcomes.

People who are consumers of health care have rights, including the right to receive quality care. Along with those rights come certain responsibilities. This course explains what those rights and responsibilities are as defined in 1997 by the Advisory Commission on Consumer Protection and Quality in the Health Care Industry.

Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities. 

This course will provide an overview of federal employment law and the principles on which it is based.

Health care personnel will increase their understanding of the safeguards used to protect themselves and others against the health hazards which can result from exposure to blood and certain body fluids containing bloodborne pathogens.

To enhance the participant’s awareness of workplace violence, risks, risk factors, and prevention strategies.

This course introduces the concept of “consultative selling” whereby the customer is given the sense that he or she is always in control of the decision-making process.

This course provides you with important information about how the credit card system works, some things to watch out for and your responsibilities as a merchant.

This course examines the biology of influenza and types of vaccinations. It also discusses signs and symptoms, lab diagnoses and measures to control infection. Also provided in this course are a brief history of influenza pandemics, the avian flu (H5N1) and current research being conducted.

This course provides an overview of the disease, distinguishing between active and latent TB, and explaining how a person is tested for TB.

This is the first part of a three-part series exploring cultures, ethnicities, age-appropriate care, and historical issues that affect the present health care climate. ALL115a covers cultural competency in health care, ALL115b highlights age-specific considerations in health care, and ALL115c addresses past and current issues of the health care industry, such as racism and discrimination, and how to respond as an individual and facility.