Search results for: 'dealing with difficult people in healthcare'

In HR019c, you will learn about age-specific competency as it relates to people from newborn to preschool, school-age children, adolescents, young adults, middle-aged adults, and older adults. You will learn that to provide proper care, the caregiver’s communication, and approach should be appropriate for the person’s age.

This course discusses strategies you can use when working on healthcare teams.

Navigating through crucial conversations can be difficult and nerve-racking for both new and experienced leaders. When you lead a team of people, you’ll undoubtedly run into situations you need to address, and it is your responsibility as a leader to have crucial conversations with your staff to ensure both the individual and the team are moving in the right direction. This course will help you learn the secrets of turning difficult conversations into successful interactions.

There are no CEUs for this course. 

In this course, you will learn about basic concepts of cultural diversity including values and worldview. You will also learn how cultural verbal and non-verbal communication differences affect your ability to care for patients.

In HR019b, you will learn how racial and cultural differences may affect health care needs and how care is delivered. You will also learn that religious beliefs are also common sources of conflict and misunderstanding in a health care setting. Religious and spiritual beliefs may also affect a person's needs relating to health care, death, and dying.

This course discusses the care of individuals with dementia and is intended to meet the Center for Medicare and Medicaid Services (CMS) requirements for dementia training. Topics covered include communication, behavior management, abuse prevention, and dementia. All staff working in the long-term care setting will increase their knowledge and skills in caring for people diagnosed with Alzheimer’s disease and other types of dementia.

This course will cover how to effectively develop, deliver and evaluate a successful new employee orientation program. This course also includes a variety of useful checklists, activities and evaluation forms.

The purpose of this course is to understand the cultural importance of the individual and those directly affected, including family and friends, in dealing with illness and death. As the U.S. becomes more ethnically and racially diverse and culturally complex, there is a need for understanding how to work with individuals who have different values, health beliefs, and perspectives about health and wellness than your own or those you are familiar with.

Continuing Education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.

This course defines customer service, who the customer is, how to deal with customers effectively, and proper telephone techniques.

The Aids to Daily Living Specialist (ADLS) credentialing program is administered by VGM Live At Home. This certification program is designed to assist the professional dealing in the retail environment of aids to daily living and accessibility items. The ADLS program is intended to reduce the disparity in training and knowledge found among professionals who evaluate and recommend solutions for the safety, comfort, and environmental access needs of aging and physically challenged individuals. The program consists of a three unit self-study educational program, unit reviews and a comprehensive final exam. Upon successfully completing the entire program, you will hold the distinction of being a certified Aids to Daily Living Specialist (ADLS). Note: This program will also assist those studying for the C.E.A.C. certification program.

 Continuing education: VGM Education is authorized by IACET to offer 2 contact hours (0.2 CEUs) to participants who successfully complete this three-module program. 

This certification program is non-refundable once the student has been active in the course. Questions, contact VGM Live At Home at 877-404-2442.

As sales professionals, we deal with different types of customer behavior styles. To be successful in our career we must recognize these behavior styles and know how to adjust our selling style to win the relationship and the sale. This course will go over the four DISC behavior styles so that you can better identify them and become more successful at presenting to the needs of the prospect. Continuing Education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.

The PLC program is designed to reduce disparity in training and professional knowledge among people who evaluate, install, and maintain modular platform lift systems to provide vertical access for people with physical challenges who cannot navigate stairs with or without the use of platform lifts. This program also assists those studying for the Certified Environmental Access Consultant (CEAC) certification exam and the CEAC Mastery Program.

This course addresses the occupational hazards that can occur in a patient’s home setting and the measures that can be taken to prevent injury should hazards occur.

This six-module Residential Accessible Bathroom Consultant (RABC) Program has been developed to educate the environmental access and home modifications professionals in accessible bathroom remodel design, construction, and alterations that safely resolve individual accessibility, bathing, toileting and personal hygiene needs. The program is designed to reduce the disparity in training and professional knowledge among people who evaluate, install, and maintain accessible bathroom remodels to provide residential access for people with physical challenges. This program also assists those studying for the Certified Environmental Access Consultant (CEAC) certification exam.

This six-module Residential Transfer Lift Specialist (RTLS) Program has been developed to educate the environmental access and home modifications professionals in transfer lift system design, construction, and alterations that safely resolve individual mobility and accessibility needs. The program is designed to reduce disparity in training and professional knowledge among people who evaluate, design, install, and maintain transfer lifts for residential access for people with physical challenges. This program also assists those studying for the Certified Environmental Access Consultant (CEAC) certification exam and the CEAC Mastery Program.

This course provides a general overview of the Americans with Disabilities Act of 1990 (ADA), the world's first comprehensive civil rights law for people with disabilities. This course will review Title I which covers ADA and employment: what types of businesses must comply, which job applicants and employees are protected, and the process for the accommodation of people with disabilities at work.

This course will also consider why the ADA was written, the importance of its intent, illustrate common myths, and present employer benefits of following the ADA law. This course is intended to give guidance to people working in the health care industry and is not intended as a substitute for legal advice.

The Home Safety Assessment Consultant (HSAC) education course will teach you how to perform professional Home Safety Assessments. People need to modify their homes for many different reasons. The most common would be that a family member is beset with a mobility impairment due to injury, or people in elderhood want to Age in Place and to upgrade their home to reduce fall risks. The HSAC course will teach you to assess the safety hazards of the whole living quarters from driveway to the entrance, and every room on every floor of the home. We provide a Home Assessment guide and evaluation process to follow along with tips on how to educate the consumer on the risks their home has and possible recommended solutions.

The C.E.A.C. and the C.E.A.C. Mastery credentialing programs include course content from The Home Safety Assessment Consultant (HSAC).

This first course will explain what an ostomy is, types of ostomies, and detail the ostomy that most people think about when they hear the word ostomy: colostomy.

For most people, workplace stress is a given. But all stress isn’t created equal and maintaining focus, calm and confidence begin with self-awareness. This workshop will help you think about how stress shows up for you, identify concrete tools to help you maintain your best performance at work and communicate your needs and boundaries professionally. 

This six-module Residential Grab Bar Specialist (RGBS) Program has been developed to educate the environmental access and home modifications professionals in grab bar, railings, and railing systems design, construction, and alterations that safely resolve individual mobility and accessibility needs. The program is designed to reduce disparity in training and professional knowledge among people who evaluate, design, install, and maintain grab bars, railings, and railing systems to provide residential access for people with physical challenges. This program also assists those studying for the Certified Environmental Access Consultant (CEAC) certification exam and the CEAC Mastery Program. CEAC applicants should pay close attention to any highlighted glossary terms and obtain additional resources when necessary to better understand topic areas.

This course describes what people can do to keep their blood glucose at a healthy level. Before taking this course, you should complete the course DMGT010 - Overview of Diabetes.

This course provides an overview of two of the most common forms of arthritis: osteoarthritis and rheumatoid arthritis. This course also looks at a condition few people associate with children: juvenile arthritis.

This course provides an overview of hepatitis C virus (HCV) infection, symptoms, testing, prevention, available treatments, and outcomes.

People who are consumers of health care have rights, including the right to receive quality care. Along with those rights come certain responsibilities. This course explains what those rights and responsibilities are as defined in 1997 by the Advisory Commission on Consumer Protection and Quality in the Health Care Industry.

This course is intended primarily for non-licensed health care personnel who provide direct care for people in home care programs. General guidelines are provided for administering or assisting with the administration of medications. This content reviews basic medication safety and the 6 Rights and three checks of medication administration. Learners will also become familiar with the various routes for medication administration.