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Your success in sales is determined by a set of certain skills. This course covers how to refine these skills through proper planning, prospecting and providing service after the sale.

This is a crash course for the sales manager that focuses on the key strategies you can use to monitor, track and manage your sales team.

This course provides you strategies to look a little deeper into your accounts to - “dissect” them - to find out what makes them tick.

 In the sales role, asking the right questions is a great way to help you discover your prospect’s needs and what is important to them. This course will cover obstacles that sales representatives face in their sales presentations and help them ask strategic questions to increase their closing percentage.

This course provides you strategies to increase sales of wheelchair upgrades and accessories, and to increase customer satisfaction in the process. The material used for this course is reprinted with permission from HomeCareXtra. Copyright 2005 PRIMEDIA Business Magazines and Media.

This course examines the power of a complaint, how it affects your business reputation, and provides strategies for solving the problem.

This course will help you sharpen your skills in sales account management. Topics range from information you should record in an account to sales presentation techniques.